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Program Analyst, Resuscitation

Company: Heart & Stroke
Location: Indianapolis
Posted on: January 16, 2022

Job Description:

Heart & Stroke is a place that values championing health and has a bias for action as we tackle heart disease and stroke. Our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: CHAMPION Health, PRACTICE Humility, EMBRACE Change, DRIVE impact, LEARN and GROW and BE HEARTFELT.

At Heart & Stroke, we believe in equity, diversity, and inclusion; it's embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized and LGBTQ2+ communities, women, and people with disabilities, are encouraged to apply.

Who We Need

Reporting to the Senior Manager, Resuscitation Operations, the Program Analyst, Resuscitation supports the team with data analysis, reporting, process design and documentation. The role supports the strategic planning, analytical, project management and data management aspects of initiatives in Resuscitation. The Program Analyst develops business cases, engages with finance to analyze impacts to budgets, maintains detailed and up-to-date process documentation, refines business processes, reviews new product and new technology solutions and their impact on business operations. This may include analysis of resourcing, integration, and sustainability requirements. The role also requires identifying, maintaining, and regularly reporting on KPI's and network activity as well as operational and programmatic trends within the Resus portfolio in collaboration with the Resuscitation Leadership Team

The Program Analyst plays an important role in identifying opportunities to drive cost-savings, process efficiency, resource optimization and the mitigation of risk. This role drives the continuous refinement of approaches to incorporate feedback and improve service delivery and will work on strategic initiatives that span our entire program from conceptualization to fulfillment.

How You Will Make An Impact Every Day

Business and Operations Analysis

  • Prepares reports by collecting, analyzing, and summarizing information and trends.
  • Creates regular and ad hoc reports for Resuscitation Leadership Team on key findings and assessments
  • Takes defined KPIs and compiles them into reports that showcase performance.
  • Creates informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
  • Responsibility for developing, managing and maintaining dashboards in PowerBI.
  • Conducts financial analysis and supports budget development, budget planning activities
  • Nurtures and develops a deep understanding of factors that drive and effect the Resuscitation program's business model
  • Understands and communicates the financial and operational impact of key business functions or changes
  • Suggests changes to senior management using analytics to support recommendations. Actively participates in the implementation of approved changes
  • Determines appropriate methods to acquire, evaluate and analyze relevant information, data and business processes
  • Collaborates with resuscitation business leads and other relevant HSF business partners (e.g., finance & marketing) to gather information required to support decision making
  • Synthesizes key insights/challenges for recommendations and sharing with the team for further decision making
  • Supports the senior manager with 'hands on' operational support, as required to drive results

    Process Design and Documentation
    • Actively participates in engagements to implement new business solutions (e.g., eCommerce/storefront development, integrations with product warehouse/distributor, integrations with finance systems, etc---)
    • Works with the Manager, Resuscitation Operations to address process deficiencies across the continuum of Resuscitation Operations
    • Consults with stakeholders (external and internal) to assess needs and requirements
    • Summarizes requirements into user-stories
    • Works with technology team to communicate user-stories
    • Works closely with technology team to develop solutions to address requirements
    • Supports the development and execution of appropriate and effective technology testing and implementation plans
    • Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results.

      Effective Operations
      • Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing summaries of findings.
      • Recommends changes and controls by identifying problems; writing improved procedures
      • Verifies results by completing tests.
      • Collaborates cross-functionally with Engagement Team, Product team, technology team, vendors and other stakeholders in the development and implementation of new product plans and releases
      • Analyzes data and information to assist in the prioritization of portal development backlog

        What You Bring
        • Degree in business, business administration or related field
        • 2-3 years of experience as an Operations Analyst or similar position
        • Experience using statistical analysis and database software
        • Experience in process design, lean/six-sigma an asset
        • Experience with Agile project approaches an asset
        • Consulting and project management experience an asset
        • Experience and proficiency with PowerBI or other analytical software tools
        • Excellent communication skills, both verbal and written
        • Adept at priority and deadline management
        • Strong analytical and problem-solving skills
        • Strong computer skills with typical office suite products (Word, Excel, Powerpoint)
        • Strong multi-tasking and time management skills
        • High degree of responsibility and accountability
        • Strong attention to detail
        • Proven ability to synthesize, interpret and report on data
        • Familiarity with Salesforce an asset

          What We Offer

          In addition to a competitive salary, Heart & Stroke believes that time off is integral to the personal health and wellness of our employees. We offer a generous paid time off package including vacation days, personal days, wellness days and paid companywide closure between Christmas and New Year's. In addition, we provide competitive health, medical, dental and vision benefits, basic life insurance, disability, employee assistance program (EAP) and a defined contribution pension plan with employer matching. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up.

          Apply now

          Beat as one. If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by January 25, 2022.

          To learn more about our mission, our values and the difference our foundation makes in the lives of Canadians at every age, please

          Please know that H&S supports the health, wellbeing and safety of our employees and their families and while our offices remain closed, remote work arrangements are currently in place. Therefore, interviews are currently being conducted via phone or video call, so we look forward to 'virtually' meeting you!

          We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.

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Keywords: Heart & Stroke, Indianapolis , Program Analyst, Resuscitation, Accounting, Auditing , Indianapolis, Indiana

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