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Patient Resource Specialist (Remote)

Company: NexRep
Location: Indianapolis
Posted on: February 9, 2024

Job Description:

Become a Patient Resource SpecialistMake a difference while working from home as a Patient Resource SpecialistAs a Patient Resource Specialist, you'll provide services for our client, an innovative biotechnology and pharmaceutical company that is dedicated to reducing the barriers that prevent people from accessing and affording the medications they need. You'll provide compassionate customer service to their patients via outbound and inbound calls.Unlike many customer service opportunities, where you often don't know who you'll be engaging with on any given day, you'll be assigned to a set list of patients. You'll build ongoing professional relationships with your assigned patients, reaching out to them at periodic intervals and becoming a trusted resource for them.If you're a quality-focused, service-oriented individual who is patient, professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you're looking for.This remote, flexible opportunity pays independent contractors $15 per hour.What to ExpectWhat You'll Be Doing

  • Placing scheduled outbound calls to patients within the promised time frame
  • Building rapport and ongoing professional relationships with the patients you're assigned to
  • Navigating a variety of resources and computer systems to respond to patient questions and provide them with the appropriate guidance, resources, and product information
  • Preparing patients for provider visits
  • Helping patients prepare for open enrollment
  • Offering empathy and emotional support during patient interactions
  • De-escalating patient concerns and handling sensitive conversations with professionalism
  • Answering inbound calls from patients and returning their phone calls in a timely manner
  • Using scheduling tools to manage your daily call schedule and schedule follow-up calls
  • Maintaining detailed, accurate documentation and adhering to strict compliance requirementsAbout YouAt least 3 years of call center, customer service, administrative support, or social work experience is required. Experience in healthcare or insurance is helpful, but not required.You'll do great in this role if you have a genuine passion for helping people, a positive attitude, and an outgoing personality. It's also essential to have:
    • Excellent verbal and written communication skills
    • Ability to understand the healthcare and insurance industries and get comfortable with medical terminology
    • Great active listening skills
    • The ability to maintain a calm, caring, patient, and empathetic demeanor while interacting with people who are managing a medical diagnosis
    • Strong attention to detail, including the ability to maintain accurate documentation
    • Self-motivation and great time management skills
    • The ability to multitask, stay organized, and adapt to change in a fast-paced environment
    • Strong computer skills, including the ability to navigate multiple computer systems to access and document information and troubleshoot issues as needed
    • The ability to -travel -to national meetings -once per year -for four days in February (travel and lodging expenses will be covered by the client)Your Home Office EnvironmentTo be a Patient Resource Specialist, you will need a Windows PC. -Chromebooks and Macs cannot be used. -You will need a computer and equipment meeting the following specifications, at a minimum:
      • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
      • A PC with Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
      • At least 8GB of useable RAM
      • 500MB of free hard drive space
      • An Intel Core or Intel Pentium 4 Processor
      • Up-to-date antivirus software and an up-to-date version of Google Chrome or Microsoft Edge
      • Dual monitors, each capable of displaying at least 1024 x 768 pixels
      • A USB noise-cancelling headset
      • A webcam for your Certification experience
      • A cell phone to facilitate dual-factor authenticationWhere NexRep ContractsNexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.Remote & FlexibleYou'll be taking calls and making money from the comfort of your own home.Plus you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within your client's hours of operation.Please note that our third-party client requires that independent contractors service Monday-Friday for at least 30 hours per week between the hours of 8am - 8pm ET. -If you'd prefer to service fewer than 30 hours per week, or would prefer not to service Monday-Friday between 8am-8pm ET as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.Pay and PerksThis customer service role starts at -$15 per hour, with the -opportunity to earn additional incentives each month -for reaching client-determined goals.Plus, your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
        • One-on-one mentorship
        • Free certification -to provide you with the knowledge you need to be successful as a Patient Service Representative -(Certification runs for -5 weeks, -Monday-Friday -for -8 hours per day. For each week of Certification that you -fully -complete, you'll be able to invoice -$10 per hour -for 40 hours. Partially completed weeks cannot be invoiced.)
        • A -$75 incentive -for successful completion of Supported Production, which occurs after Certification and runs Monday-Friday for 7 hours per day -(Hours serviced in Supported Production are invoiced at the full -$15 per hour -rate.)
        • The freedom and flexibility to choose your own schedule, within the client's hours of operation
        • The chance to achieve better work-life balanceYou'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.

Keywords: NexRep, Indianapolis , Patient Resource Specialist (Remote), Accounting, Auditing , Indianapolis, Indiana

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