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Office Clerk

Company: International Medical Group (IMG)
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind -

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.


  • Location: Indianapolis, IN - In Office Position
  • Base Pay: $15.00 per hour

    • Comprehensive Benefits package including Medical/RX/Dental/Vision Insurance
    • 401k Plan with company match
    • Paid Time Off and Company Paid Holidays
    • On-Site Fitness Center
    • Free Downtown Employee Parking
    • Casual Dress Environment
    • Tuition Reimbursement Plan

      Job Summary

      Internally, we refer to the Office Clerk as a Support Specialist. This position is responsible for providing excellent service and support to insurance producers and clients. Contribute to the achievement of the corporate goals relating to growth, profit, renewal retention, and provide superior service to our customers. Duties include but are not limited to: providing assistance to Customers by processing email change requests, updates, cancellations, and assembling fulfillment kits according to established quality and turn-around-time expectations. This position will interface with the sales department, account services team, and producers regularly to communicate status and/or completion of tasks.

      Duties And Responsibilities
      • Process group and Individual coverage including new enrollments, renewals, and changes. Process cancellations and terminations for group products through data entry.
      • Issue certificate of coverage/Prior Coverage/1094-95/Student certification letters upon request.
      • Assist the Underwriting department with the following: administrating special handling instructions by alerts and documents, calculating prior coverage dates, administrate interoffice new business and renewal notices, and review applications for missing information.
      • Communicate with the Sales department regarding enrollments, renewals and plan information.
      • Assembling fulfillment kits that contain designated insurance documents that are prepared and mailed/shipped to Insureds and Producers.
      • Work with Premium Accounting team on related premium issues and handle corrections.
      • Assist brokers, customers, sales, and account services with questions via phone or email.
      • Assist with third party eligibility verification.
      • Complete required student forms as requested.
      • Provide manual Visa letters in Spanish, German, and French from a template provided by legal.
      • Release files daily from third party vendors.
      • Maintain confidentiality and adhere to HIPAA regulations
      • Other duties and projects as needed

        • Data entry skills with ability to enter data quickly and accurately
        • Excellent keyboarding skills and average of 35-40 words per minute
        • Demonstrated proficiency with Microsoft Office (e.g. Excel, Word, and Outlook)
        • High School Diploma or GED
        • Strong written, verbal, and interpersonal communication skills
        • Detail oriented
        • Quick to learn new processes and procedures
        • Exercise judgment to shift priorities and organize multiple tasks simultaneously

          Preferred Skills
          • Previous work experience in an insurance operation or data entry role a plus but not required

            IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Keywords: International Medical Group (IMG), Indianapolis , Office Clerk, Administration, Clerical , Indianapolis, Indiana

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