Help Desk Coordinator/Administrative Assistant

Company: Vergence
Location: Indianapolis
Posted on: April 1, 2026

Job Description:

Pay: $21.16/hour In this role you will: Serve as the first point of contact for general questions from users. Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users. Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately. Maintain documentation of ticket resolutions and contribute to knowledge base updates. Coordinate PO renewals and terminations. Order office supplies and equipment for staff. Schedule meetings for the CIO and deputy CIOs. Create and manage job requisitions in coordination with HR. Submit and track PSID (PeopleSoft ID) requests for employees. Support onboarding/offboarding processes, including equipment and access provisioning. Draft welcome letters and coordinate interview logistics. Provide general administrative and clerical support to managers and employees. Manage daily office needs and general administrative activities. Coordinate travel arrangements for staff, including lodging, transportation, and reimbursements. Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services. Organize and coordinate division-wide quarterly meetings and all-staff events. Manage logistics including catering, RSVPs, gift cards, and technical setup.

Keywords: Vergence, Indianapolis , Help Desk Coordinator/Administrative Assistant, Administration, Clerical , Indianapolis, Indiana