Intake Specialist - Indianapolis, IN

Company: STI
Location: Indianapolis
Posted on: April 1, 2026

Job Description:

• Respond to online inquiries regarding the filing of complaints • Effectively interview potential Complainants • Analyze and summarize information received from online inquiries • Prepare investigative work case files for invetigations • Send Notice of Complaints and interrogatories to relevant parties • Provides excellent customer service, via telephone and in person • Responsible for monthly reporting • Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas • May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders • Research databases for correct contact information for relevant parties and witnesses • Other duties as assigned Preferred Experience • Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws • Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law • Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed • Interpersonal skills, especially when dealing with the public • Detail orientated work ethic • Strong organizational skills with the ability to manage various projects simultaneously • Working knowledge of computers and Microsoft Office Suite • Ability to type with speed and accuracy • General knowledge of functions of other departments and agencies and their relationships to the intake/case control division • Ability to communicate effectively and ability to establish cooperative work relationships

Keywords: STI, Indianapolis , Intake Specialist - Indianapolis, IN, Administration, Clerical , Indianapolis, Indiana