Marketing Strategy & Insights Director - Member Acquisition & Retention

Company: Anthem, Inc.
Location: Indianapolis
Posted on: February 23, 2021

Job Description:

It is important that you apply using an email address which is unique to you and not shared with a friend, relative, spouse, or significant other. Our recruiting system uses your email address as your unique identifier. If you apply with a shared email address, your application will overwrite any previous applicant record with the same email address. Additionally, please ensure that you use a valid email address, free from typos, as there are a variety of communications which may be sent to the email address with which you apply Marketing Strategy & Insights Director - Member Acquisition & Retention Location: Indianapolis, IN
Job Family: Marketing
Req #: PS45158-2025
Date Posted: Feb 11, 2021 Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.-- This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company. Marketing Strategy & Insights Director - Member Acquisition & Retention We're looking for a dynamic marketing leader to help us deliver on our vision for the member journey by developing and implementing innovative member digital and print communication solutions. Candidates must have experience building omni-channel marketing strategies, project plans, and activating personalized communication programs that support customer journeys. Experience with campaign automation, journey mapping, SAFe/Agile, copywriting (in a simple conversational tone), and data analytics background or strong experience in analyzing and measuring performance, is also preferred. This position requires a high level of attention to detail, highly motivated and self-driven team player with the ability to successfully partner with multiple departments in order to meet tight deadlines and execute flawlessly to achieve defined objectives. Primary Responsibilities

• Build and oversee member digital communication solutions for Medical and Voluntary products within our Group Insurance organization
• Identify and manage core governance practices to ensure aligned messaging
• Serve as product owner for digital enrollment/plan selection platforms & CX capabilities, responsible for prioritizing the business application, refining backlog and collaborating with the project team & stakeholders to deliver business value.
• Build integrated communication plans that drive results
• Work with creative partners to develop messaging that is compelling and on-brand--
• Partner closely with other member communication practitioners to deliver a seamless experience for our members
• Develop business cases to drive investment and oversee financials--
• Works closely with IT partners to plan and deliver capabilities--
• Must have experience in healthcare, insurance, and/or voluntary marketing (dental, life, disability, supplemental health)-- Qualifications
  • Requires BA/BS degree: 7+ years of experience, in some combination of marketing communications, marketing automation, customer experience, and project management (preferably within the healthcare industry)
  • Expert knowledge of digital and direct marketing channels and practices
  • Ability to leverage strong critical thinking and analytics to develop data-driven strategies and evaluate performance.--
  • Strong presentation skills, as well as the ability to visually represent complex ideas in a simplified way
  • AEM, Salesforce Marketing automation experience/knowledge preferred We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
    
    Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions. Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem. EEO is the Law Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees. Anthem, Inc. is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email Human Resources at ability@icareerhelp.com for further assistance. *WARNING : Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Please be advised that Anthem will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission here by selecting the 'Rip-offs and Imposter Scams' option. Anthem requires a completed online application for consideration of employment for any position.

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