HVAC Service Manager
Company: Illiana Heating & Air Conditioning Inc.
Location: Cincinnati
Posted on: February 13, 2026
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Job Description:
Job Description Job Description About the Role: As the HVAC
Service Manager, you will play a critical role in overseeing the
service operations and managing a team of talented technicians. You
will be responsible for ensuring the timely and efficient delivery
of HVAC services to our clients while maintaining a high level of
customer satisfaction. Your expertise in HVAC systems, strong
leadership skills, and ability to manage resources effectively will
be instrumental in achieving operational excellence and driving the
success of our service department. Why You’ll Want to Work Here:
Core values that we live every day – not just words on a page: We
Win Together, Today Not Tomorrow, Performance Not Politics
Performance pay directly tied to results – You deliver for us, we
deliver for you Benefits you will use – Full medical, dental, and
vision packages including fully employer paid options Secure your
financial future – 401(k) with company match We invest in your
future – ongoing training that directly results into bigger career
opportunities combined with continuous education stipends Speed and
scale – Work with a company that operates at the speed of a start
up with the investment backing of an institutional investor HVAC
Service Manager Key Responsibilities: Lead, motivate, and manage a
team of HVAC service technicians, providing guidance, training, and
support to ensure optimal performance and professional development.
Oversee daily service operations, including scheduling,
dispatching, and coordination of technicians, to ensure timely and
efficient delivery of HVAC services. Monitor and track service
requests, ensuring accurate documentation, prioritization, and
resolution of issues in compliance with company policies and
industry standards. Conduct regular inspections and quality control
checks on completed service work to ensure adherence to
specifications, safety standards, and customer satisfaction.
Develop and implement preventive maintenance programs to maximize
the lifespan and efficiency of HVAC systems, while minimizing
downtime and costly repairs. Collaborate with other departments,
such as sales and installations, to coordinate project
requirements, provide technical expertise, and ensure seamless
service delivery. Manage inventory levels of parts, equipment, and
supplies, ensuring adequate stock levels and timely replenishment
to support service operations. Handle customer escalations,
resolving issues promptly and maintaining strong relationships with
clients through effective communication and exemplary service.
Prepare and analyze service reports, financial data, and
performance metrics, providing regular updates to senior management
and recommending strategies for improvement. HVAC Service Manager
Qualifications: Proven experience in a supervisory or managerial
role, demonstrating effective leadership, team management, and the
ability to drive results. Knowledge of HVAC systems preferred (not
required), including installation, maintenance, troubleshooting,
and repair techniques. Strong understanding of safety regulations,
codes, and compliance standards. Excellent organizational and time
management skills, with the ability to prioritize and manage
multiple tasks and projects simultaneously. Outstanding
communication and interpersonal skills, with the ability to
interact with clients, technicians, and other stakeholders in a
professional and customer-oriented manner. Proficient computer
skills, including experience with HVAC service software and MS
Office Suite. Valid driver's license and clean driving record. HVAC
Service Manager Interpersonal Qualifications: Customer service
focus and mindset, putting our employees and Partners first, with
excellent ability to communicate and develop relationships.
Exceptional problem-solving and conflict resolution abilities to
improve things both big and small. Highly organized, ability to act
quickly while still having attention to detail. Hold yourself to a
higher standard and exhibit a high level of integrity. HVAC Service
Manager Requirements: Excellent Customer Service Skills 5 years
HVAC experience; or an equivalent combination of education and
experience Previous management experience preferred Exhibit an
in-depth knowledge and understanding of HVAC systems Detail
oriented and organized with the ability to handle multiple tasks
and assignments Reliable and self-motivated Excellent verbal and
interpersonal skills Working knowledge of boiler systems and indoor
air quality products helpful Possess a strong personal desire for
improvement and the desire to motivate our technicians to be better
tomorrow than they are today Ability to field after hours calls, if
required Valid and unencumbered driver’s license Ability to pass
background check and drug testing Compensation: Starting pay is
$80,000 per year. Bonuses are based on Service Department Revenue.
Salary is negotiable and based on experience. About Us: Illiana
Heating & Air is a leading HVAC service provider, offering
high-quality heating, air conditioning and indoor air quality
solutions in Cedar Lake & surrounding areas. Our mission is to
create comfortable and energy-efficient spaces through innovative
and reliable services. We are currently seeking a proactive and
organized HVAC Service Manager to join our growing team and help us
continue providing exceptional customer service. Illiana Heating &
Air is an equal opportunity employer, considering all applicants
for employment regardless of race, color, religion, sex, gender
identity, pregnancy, national origin, ancestry, citizenship, age,
marital status, physical disability, sexual orientation, genetic
information, or any other characteristic protected by state of
federal law.
Keywords: Illiana Heating & Air Conditioning Inc., Indianapolis , HVAC Service Manager, Customer Service & Call Center , Cincinnati, Indiana
