Customer Service - Dealer Team
Company: Clopay
Location: Troy
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Salary: $18.00/hr. Clopay
Corporation is North Americas largest residential garage door
manufacturer. We pride ourselves on delivering exceptional customer
service, unsurpassed quality, and innovative products. Our
employees are the cornerstone of our success, and we are looking
for dynamic individuals to join our team. We are hiring for our
Troy, Ohio Plant. Working in the officeMonday thru Friday- 8:00 AM
to 5:00 PM. Customer Support Representative l.
Responsibilities/Principal Duties: Answers inbound and places
outbound calls in a call center environment with the goal of
increasing business, customer satisfaction, and customer retention.
Takes care of somewhat complex customer inquiries and problems and
non-routine matters than those handled by Customer Support
Representative I. Performs all order entry and invoicing functions
under established automation system controls and processes.
Position is logged into ACD system at all times to ensure a 94%
call answer rate. Secure customer payments and order changes.
Monitor the timeliness of all orders and open job reports.
Follow-up on complaints which may require replacements, factory
servicing or other adjustments to ensure customers satisfaction
within established policies. Monitor cycle times and VOC scores to
meet desired goals. Follow-up weekly with accounts on completed
jobs and upcoming installations. Monitor installation quality and
return of completed job information. Communicate with Sales for
issue resolution affecting performance metrics. Communicate with
CSRs and installing dealers to maintain established install
requirements. Communicate openly with DCs pertaining to install
orders and installer assignments. Other duties as assigned.
Education:High school diploma and 18 months of related experience
and/or training; or equivalent combination of education and
experience. Experience:Prior customer service experience, prior
clerical or office experience and Microsoft Office experience. Our
employees are rewarded with competitive compensation, comprehensive
benefits, including tuition reimbursement, paid holidays, sick and
vacation time as well as a matching 401(k) savings plan. Please
visit our website at www.clopaydoor.com to learn more about our
company. EOE.
Keywords: Clopay, Indianapolis , Customer Service - Dealer Team, Customer Service & Call Center , Troy, Indiana
