Senior Field Service Engineer
Company: Eaton-EN
Location: Indianapolis
Posted on: February 23, 2021
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Job Description:
Eaton's Engineering Service & Systems division is currently
seeking a Senior Field Service Engineer to join our team. The
position will be based at our Westerville or West Chester, Ohio or
Indianapolis, IN facility location.Position OverviewEaton's
Engineering Service & Systems division wants to help you fuel your
career! Eaton has the largest and most experienced team of field
services technicians and engineers in the industry. This team
brings extensive skills and experiences to field service
engineering. Active participation in recognized technical societies
such as NFPA and IEEE and collaboration with a variety of utilities
and industries ensures that our technicians are knowledgeable about
today's cutting edge technology and engineering techniques. We
assist customers at every stage of the power system: offering
start-up and commissioning of equipment, performing planned
maintenance, monitoring performance, diagnosing system problems
remotely, as well as responding to emergencies on a 24/7 basis, 365
days a year. Our support services help businesses make the most of
their existing electrical equipment by optimizing performance and
extending the life of existing facilities.The Power Distribution
Systems organization offers career opportunities at a variety of
levels representing increased scope and responsibility within the
organization. The Senior Field Service Engineer provides field
service engineering and technical assistance to customers in areas
of installation, startup, maintenance, and repair, training, and
modification of electrical power distribution equipment;
self-manage assigned projects for electrical equipment; provide
technical solutions to customers; perform less conventional complex
engineering assignments that may involve equipment or product
design, testing of materials, process studies, or research
investigationsMaking what matters work at Eaton takes the passion
of every employee around the world. We create an environment where
creativity, invention and discovery become reality, each and every
day. It's where bold, bright professionals like you can reach your
full potential-and where you can help us reach ours.In This
Function You Will* Continuously improve personal, technical and
professional business skills enabling incumbent to service products
to customer's satisfaction through keeping current with product
technology as measured by ability to troubleshoot and repair
various products and to instruct others.* Provide timely, detailed
and accurate reports on service work performed, product
performance, and warranty liabilities to company expense and time
allocation.* Become computer efficient using laptops provided and
mastering all required software.* Maintain all service equipment
including all test equipment, tools issued to meet specifications
including EBE, ISO requirements, etc. in good working condition and
maintain sufficient inventory to respond to standard calls.*
Provide customers basic applications information via phone or on
site consultation and be available for 24-hour x 7 days a week on
call duty and respond to emergency situations with minimal
notification.* Demonstrate ability to service newly designed and
experimental equipment, which has not been seen before, and instill
confidence in the customer.* Develop and maintain strong working
relationships with customers, authorized service shops, other
service organizations, and product business units to assure
customer satisfaction. Incumbent demonstrates an awareness of
customer needs, preferences, and time and financial constraints.*
Proven customer service, sales ability, and ability to handle irate
or difficult customers and gain satisfaction.* Demonstrate safety
consciousness in equipment handling, electrical and electronic
procedures, and the unique situations encountered at diverse work
sites.When we embrace the different ideas, perspectives and
backgrounds that make each of us unique, we - as individuals and as
a company - are stronger.Required (Basic) Qualifications*
Bachelor's degree from an accredited institution * Minimum 3 years
of field service experience* Legally authorized to work in the
United States without company sponsorship* No relocation benefit is
being offered for this position. Only candidates within a 50-mile
radius of the locations listed will be considered. Active Duty
Military Service member candidates are exempt from the geographical
area limitation.Preferred Qualifications* Experience in testing,
troubleshooting, evaluating, and servicing electrical distribution
and control systems is highly desirable.* Experience with
protective relays* Bachelor's degree in electrical or mechanical
engineering from an accredited institution Position Criteria* Power
distribution field experience in servicing, maintaining, and
testing electrical power distribution equipment.* Working knowledge
of troubleshooting, tests and repair techniques.* Demonstrated
ability in verbal and written communication skills. Particular
skill in communicating technical information to non-technical
personnel, educating customers, and presenting information to
internal and external customers.* Advanced understanding of the
company's competitor's electrical, electronic and mechanical
products and services.* Knowledge of corporate and business unit
policies.* Working knowledge of all software packages relevant to
successful performance of tasks.* Working knowledge of billing and
invoicing policies for service.* Knowledge of parts, part masters,
bill of materials.* Knowledge and practice of safety precautions
related to working with electrical and electronic equipment.* Has
demonstrated ability to provide service and represent company
interests in developing customer relationships to assure long-term
customer satisfaction.* Submit to periodic customer required
background and drug screenings* Complete and maintain internal
safety certificationWe are committed to ensuring equal employment
opportunities for all job applicants and employees. Employment
decisions are based upon job-related reasons regardless of an
applicant's race, color, religion, sex, sexual orientation, gender
identity, age, national origin, disability, marital status, genetic
information, protected veteran status, or any other status
protected by law.JobEngineeringRegionNorth America - US/Puerto
RicoPrimary LocationUnited States-Ohio-West ChesterOther
LocationsUnited States-Ohio-Westerville, United
States-Indiana-IndianapolisWork LocationsWest Chester OH
LocOrganizationESSG EESSD Electrical Engrg Svcs Systems DivJob
LevelIndividual ContributorScheduleFull-timeIs remote work (i.e.
working from home or another Eaton facility) allowed for this
position?NoDoes this position offer relocation?NoTravelYes, 10 % of
the TimeRequisition ID :093481
Keywords: Eaton-EN, Indianapolis , Senior Field Service Engineer, Engineering , Indianapolis, Indiana
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