ServiceNow Platform Test Engineer
Posted on: September 16, 2023
**Job Family** **:**
**Travel Required** **:**
Up to 25%
**Clearance Required** **:**
Ability to Obtain Public Trust
**What You Will Do** **:**
This position will work with the ServiceNow Platform team,
specializing in test support and primarily providing test support
for a ServiceNow Enterprise environment. The ServiceNow Platform
Test Engineer designs, develops, evaluates, plans and tests
engineering specifications for software programs and applications.
Performs basic troubleshooting for test support. Supports and
collaborates between other internal and external organizations for
test events. Identifies and implements process improvement
enhancements. Supplements the Platform team during downtime between
+ Participate in Agile software development initiatives (standup,
planning, Increment planning) to support innovation and enhancement
of applications through iteration/functionality testing
+ Participate and collaborate with team members to assess Story
Point / complexity efforts (using best practices) to ensure proper
testing and delivery of functionality per User Story Acceptance
+ Collaborate with team members (Scrum Master, Product Owner,
Software Developers) to develop test approaches with emphasis on
automation of recurring/regression test cases through selected
toolsets, Develop and document end-to-end functionality test case
narratives using task management system (Azure DevOps/JIRA)
+ Provide early exploratory testing during the development
+ Collaborate with internal and external organizations (upstream or
downstream dependencies) during testing events
+ Take ownership and lead the team's test events, support test
events for dependent applications.
+ Participate in daily status calls
+ Design, code and deploy automated test scripts.
+ Basic troubleshooting and escalation for failures within the test
+ Manage defects in ServiceNow and coordinate information with
development teams; seeing the fix actions through to completion
+ Maintain test documentation, provide support to government test
organization, conduct load and performance testing, evaluate test
results, and provide feedback in a Continuous Integration
Continuous Delivery (CI/CD) Pipeline.
+ Tests new products; develops systems to gather digital data
+ Studies the data gathered during testing and evaluates the
validity of the results.
+ Identifies any problems with new products; makes adjustments or
recommendations to resolve problems.
+ Continues testing and analysis until results are within product
requirements and specifications.
+ Drafts detailed technical reports to present findings; based on
findings, recommends modifications
+ needed to correct production problems.
+ Develops ongoing quality control testing procedures to be
incorporated into the regular production process.
+ Performs other related duties as required.
**What You Will Need** **:**
+ 2+ years of ServiceNow Experience
+ ServiceNow certifications (CSA, CIS, CAD, or comparable)
+ Excellent verbal and written communication skills with the
ability to discuss product flaws in a constructive and positive
+ Excellent interpersonal skills.
+ Excellent organizational skills and attention to detail.
+ Strong analytical and problem-solving skills.
+ Bachelors Degree or equivalent experience.
**What Would Be Nice To Have** **:**
+ Experience in implementing and maintaining ServiceNow Automated
+ Experience in implementing and maintaining Bravium Best Practice
The annual salary range for this position is
$86,100.00-$172,300.00. Compensation decisions depend on a wide
range of factors, including but not limited to skill sets,
experience and training, security clearances, licensure and
certifications, and other business and organizational needs.
**What We Offer** **:**
Guidehouse offers a comprehensive, total rewards package that
includes competitive compensation and a flexible benefits package
that reflects our commitment to creating a diverse and supportive
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive
+ Parental Leave and Adoption Assistance
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible
+ Short-Term & Long-Term Disability
+ Student Loan PayDown
+ Tuition Reimbursement, Personal Development & Learning
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
+ Mobility Stipend
Guidehouse is an Equal Employment Opportunity / Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
ancestry, citizenship status, military status, protected veteran
status, religion, creed, physical or mental disability, medical
condition, marital status, sex, sexual orientation, gender, gender
identity or expression, age, genetic information, or any other
basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with
criminal histories in a manner consistent with the requirements of
applicable law or ordinance including the Fair Chance Ordinance of
Los Angeles and San Francisco.
If you have visited our website for information about employment
opportunities, or to apply for a position, and you require an
accommodation, please contact Guidehouse Recruiting at
1-571-633-1711 or via email at
RecruitingAccommodation@guidehouse.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable accommodation.
_Guidehouse does not accept unsolicited resumes through or from
search firms or staffing agencies. All unsolicited resumes will be
considered the property of Guidehouse and Guidehouse will not be
obligated to pay a placement fee._
Keywords: Guidehouse, Indianapolis , ServiceNow Platform Test Engineer, Engineering , Indianapolis, Indiana
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