DOT Field Service Mechanic -Indianapolis
Company: Sudden Service, Inc.
Location: Indianapolis
Posted on: November 16, 2023
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Job Description:
Basic Purpose:The accountability of this position is for the
continuation of excellent customer relations between TMW and
customers of new and used equipment by providing prompt and
efficient service as authorized by customer and as assigned by the
Service Supervisor.Nature and Scope:This position reports to the
Service Supervisor from whom work assignments are received. Parts
are requisitioned and reports are submitted through that office.
Since some of the service calls are as a result of incumbent's
contacts or solicitations, the Field Service Mechanic is required
to keep his supervisor informed of his activities and any change in
his schedule. Servicemen are usually assigned to a territory, but
are called upon to assist in other areas as required. Some may not
be attached, but "float" on special assignments or to fill in as
needed.This "Service after Sales" contact helps to enhance company
image and reputation in the field and directly affects repeat
sales. The incumbent develops a personal relationship with the
customer and establishes a source for service and parts, showing a
positive and concerned interest in customer needs evidenced as
follows: (a) upon delivery of a machine - assembling, if necessary,
performing inspections, training operator in machine operation, its
functions and capabilities, setting forth warranty and maintenance
requirements; (b) making routine calls as time permits; (c)
performing prompt and satisfactory repair or replacement service;
(d) correct reporting of time, parts, travel, etc., to assure
correct billing.The above accountabilities require some vocational
training and formal schooling in hydraulics and diesel engine
repair. The position calls for considerable experience as a general
mechanic and additional experience in welding, hydraulics and
diesel engine repair. Some of this training and experience may be
acquired at TMW, to gain familiarity with the product, its parts,
and assemblies, its literature, and the company policies affecting
warranty. The incumbent is called upon to interpret blueprints,
wiring and hydraulic diagrams, parts catalogs, lubrication charts
and repair manuals. He must show versatility and ingenuity to get
the machinery operating in the least possible time. Customer
satisfaction is the ultimate goal. machine and availability of
parts.* Diagnoses malfunctions; repairs and/or replaces worn and
defective parts; installs new assemblies, adjusts devices and
controls - to correct malfunctions and to keep machines in
operating condition.* Provides tools and parts and arranges for
facilities to perform repair work (usually on customer premises).*
Inspects, operates and tests machine upon initial delivery, at
specified inspection intervals and upon completion of any repair
work to ensure proper functioning of equipment and its components.*
Reports to Service Supervisor such information as name of customer,
description of machine, nature of malfunction, the time involved in
working, driving, and waiting, mileage, etc., so that proper
accounts can be charged and proper billing can be made.* Strives to
increase technical skills through attendance at company-sponsored
vocational schools, annual training meeting of departmental
personnel and reading of technical literature.* Promotes and
enhances company image by maintaining a neat, personal appearance
and by keeping the service truck in a clean, polished, and orderly
condition.* Experienced or advanced servicemen are expected to
serve as troubleshooters on recurring or unusual problems,
conferring with Engineering, Manufacturing, and other service
personnel to resolve.* Experienced or advanced servicemen will be
expected to train new servicemen or to supervise a team of
servicemen in the assembling or servicing of large units or in a
joint effort on large repair jobs.Educational Requirements:* Some
vocational or formal schooling in hydraulics and diesel engine
repair.* Three years on the job experience in diesel mechanics and
hydraulics. Schooling in these fields could substitute for some of
the job experience.* Basic computer skills required.* Must be able
to read and interpret blueprints and other technical material.*
While it is not a requirement that the FSM pass the AWSD14 Welding
Test, the incumbent is required to pass the tacker test. The FSM is
encouraged to practice and improve welding skills to pass the
AWSD14 Welding Test in order to be considered for future
promotions. Physical Requirements:* This job requires stooping,
bending, climbing, and capability of lifting up to 50 pounds.Other
Job Requirements:* Incumbent must have a valid driver's license and
a good driving record, since employee will be driving company owned
vehicle and will be covered under corporate insurance which has
strict coverage requirements.* Must be DOT certifiable. (21 years
of age)* Incumbent will be required on occasion to stay overnight
at out of town locations.
Keywords: Sudden Service, Inc., Indianapolis , DOT Field Service Mechanic -Indianapolis, Engineering , Indianapolis, Indiana
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