Desktop Engineer

Company: TTEC
Location: Indianapolis
Posted on: November 20, 2023

Job Description:

Desktop EngineerBringing smiles is what we do at TTEC--- for you and the customer. As a Desktop Engineer working hybrid in Denver, CO, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be Doing -As a Desktop Engineer, you are responsible for the architecture, design, development, and support of the Desktop Endpoint Infrastructure utilizing tools sucks as Microsoft Endpoint Configuration Manager, Intune, Kandji, and other cloud tools across the TTEC Global Infrastructure all to ensure high availability of TTEC's virtual and physical desktop environment utilized by it's clients across all geographic locations in both Commercial and Public domains.You'll report to the Manager of Desktop Engineering. -During a Typical Day, You'll

• Design, implement, and optimize TTEC's endpoint solutions
• Hands-on installation, configuration, and maintenance of Microsoft and other desktop virtualization technologies and solutions
• Perform standard technical changes and provide escalation support for out of the normal technical issues through out of the box thinking methods
• Develop automation through scripting using various languages such as Powershell, VBS, BASH and others in order to provide a proactive vs reactive approach
• Participate in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures, patching, deployment, issue resolution. -
• Identify issues and risks and how to remediate themWhat You Bring to the Role
  • Demonstrated experience and knowledge of desktop engineering and managing systems such as MECM, Intune, Group Policy Management, and other management tools
  • Experienced in Apple MAC and Windows technologies
  • Good understanding in Network, Security, Firewall, Proxy and VPN technologies, and Call-Center support technologies
  • Demonstrated expertise in Active Directory and GPO/GPP, and understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies
  • 4 years of expertise installing, configuring and maintaining Apple and Windows environments
  • Knowledge in automation and zero-touch deployment models
  • Demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, BASH, etc.)What You Can Expect
    • Supportive of your career and professional development
    • An inclusive culture and community minded organization where giving back is encouraged
    • A global team of curious lifelong learners guided by our company values
    • Ask us about our paid time off (PTO) and wellness and healthcare benefits
    • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit https://mybenefits.ttec.com for more information.The anticipated range is $70,000 - $80,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Hybrid

Keywords: TTEC, Indianapolis , Desktop Engineer, Engineering , Indianapolis, Indiana