RETAIL COMPUTER TECHNICIAN
Company: Micro Center Inc
Location: Cincinnati
Posted on: February 13, 2026
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Job Description:
Job Description Job Description MICRO CENTER is the nation’s
leading computer and electronic device big box retailer! Our
technology superstore has an industry-leading 40,000 selection of
premier computer products and the most knowledgeable staff in the
business. Passion, Energy & Commitment describe life at Micro
Center. We are passionate about customer service and developing
long-term customer relationships. We are looking for those that are
committed to these same values. We are currently seeking
self-motivated, results-driven RETAIL COMPUTER TECHNICIANS ,
starting at $15/hour base pay with productivity incentives to
increase hourly rates up to $18-$35 SPIFFs. It is Micro Center’s
core promise to take care of our associates and customers which has
led to our success over the last 40 years! You’ll be spending up to
half your time at the Service Counter, where you will be easing
customer concerns by walking them through their comprehensive
service options that will result in repeat customers for life, all
while having the opportunity to earn uncapped commissions. The rest
of your time will be spent in the shop diagnosing and repairing
various computer devices and providing constant communication to
your customers regarding their repair status. Click here to view
our job video MAJOR RESPONSIBILITIES Provide in-person
consultations and troubleshooting to customers at the service
counter on a variety of computers, computer-related equipment and
other retail products sold in the store Recommend various service
solutions including, but not limited to, data backups, anti-virus,
extended warranties, and support subscriptions Identify, diagnose,
and document hardware failure(s) or software problems on a variety
of electronic devices including, but not limited to, desktops,
laptops, mobile phones, TVs, and monitors Assemble custom computers
sold by our expert build-your-own (BYO) sales team Understand and
utilize technical manuals and support resources while maintaining
appropriate technical certifications and vendor certifications,
while keeping up to date on retail products and current
technologies Maintain a cash till, handle customer transactions,
and maintain the department by ensuring a clean work area is
maintained and inventory is accurately tracked Provide timely,
complete, and accurate information directly to customers via
face-to-face, telephone, text, and email communication regarding
their service event on a constant basis EDUCATION & EXPERIENCE:
High School diploma or equivalent with one-year related computer
service repair or technical customer service experience strongly
preferred CompTIA A certification or Apple ACMT and ACiT
certifications, or the ability to be certified within 90 days of
hire. *Apple certifications highly desirable Excellent
communication & interpersonal skills combined with ability to
multi-task and adjust priorities Physical requirements: lift up to
50 lbs., stand for prolonged periods of time Shifts include hours
after and after the store is open to the public and may also
include mornings, nights, weekends and holidays MICRO CENTER OFFERS
EXCEPTIONAL BENEFITS: Medical, Dental and Vision Benefits Coverage
for Regular Full-Time Associates Flexible Schedules & Excellent Pay
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts Paid Time Off for
Regular Associates 401K Plan with company match Esteemed Vendor &
Company Job Training Career Advancement Opportunities OUR GROWTH
OPPORTUNITIES: At Micro Center, we empower our employees to set
their sights high and blaze their own trails. This is a place where
your future success and growth are truly a result of your own
efforts and achievements. Our teams are made up of motivated
individuals who work hard to advance their careers. Join our team
and see how hard work, loyalty, competitive spirit and unwavering
commitment to the customer can take you and your career to new
places. Micro Center is an Equal Opportunity Employer.
Keywords: Micro Center Inc, Indianapolis , RETAIL COMPUTER TECHNICIAN, Engineering , Cincinnati, Indiana
