IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

Operations Manager - US

Company: infosys
Location: Indianapolis
Posted on: September 16, 2020

Job Description:

5B - Truist - Processing Manager

08/25/2020

Job Description

Mortgage Loan Processing Manager

Operations Manager

Indianapolis, IN

Responsible for the pipeline and processing team productivity and SOP compliance.

The Processor is the key contact between the borrower and the Mortgage Loan Operation. The Processor communicates with the Borrower(s) through verbal and written communication. They will review and request documents required for the underwriter to clear the file for closing and index new inbound documents, placing them in the correct file locations. The Processor will determine when loans are ready to be returned to the UW for subsequent review. The Processor is responsible for managing their pipeline of loans and communicating to the Sales personnel (Loan Officer) regarding loan status.

In the role of Operations Manager, you will be responsible for Coordinating with the transition team, plan and monitor the resource deployment, review the daily operations dashboard, staff planning, work allocations, governance adherence and interacts with the client with the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview within the guidelines, policies and norms of Infosys.

In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.

Some responsibilities include:


  • Ensure that loans follow established time lines and workflow processes and procedures.
  • Closely monitor the processing team's pipelines, workload and volume levels for maximum balance and efficiency.
  • Act as a resource to answer general processing questions, guideline interpretations or advise on how best to handle a situation and /or structure a file.
  • Assist processors with quality issues by providing training for improvement, which includes working as a partner to Underwriting and Closing to determine if any training is needed.
  • Work closely with Underwriting, Closing, Funding and Post-Closing departments to resolve any follow-up documentation required
  • Act as a liaison between the Processing staff and Originating staff to ensure a commitment to closing deadlines is met
  • Oversee the daily operations of the Processing staff, including desk coverage, overflow processing, and turn times
  • Lead and motivate all employees within the Operational Team and provide a team environment among Loan Officers and Processors to complete transactions timely and efficiently
  • Effectively resolve problems that arise on a daily basis
  • Perform other duties as assigned


    Qualifications

    Basic


    • Bachelor's Degree in any career stream
    • At least 7 years of relevant experience


      Preferred


      • Ability to multitask and manage two different work flow
      • Good knowledge to Mortgage industry and changing regulatory requirements
      • Active NMLS license holder
      • Familiar with standard concepts, practices, and procedures within a particular field
      • Relies on extensive experience and judgment to plan and accomplish goals
      • Performs a variety of tasks
      • A certain degree of creativity and latitude is required


        Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

        The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

        About Us

        Infosys BPO Americas, LLC (IBA) headquartered in Atlanta GA, is a fully owned Mortgage BPO subsidiary of Infosys BPM Ltd. IBA aims to provide residential mortgage BPO services to third party financial institutions. Keeping in line with the success and the history of the parent, the Company will utilize its experienced leadership, robust technical and systems knowledge to drive innovation to financial institutions.

        Backed by the stalwarts in BPO (Infosys BPM Ltd.) and Technology (Infosys Ltd.), IBA is positioned perfectly to help its partners achieve optimal results in the mortgage outsourcing space.

        Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd, was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 32 delivery centers across 16 countries. We employ over 43,360 people from over 100 nationalities, as of March, 2020.

        The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

        EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

        Auto req ID

        59258BR

        State / Region / Province

        Indiana

        Country

        USA

        Interest Group

        Infosys BPO Americas LLC

        Role

        Operations Manager - US

        Company

        IBPO USA

        Work Location

        Indianapolis, IN

        External Job Title

        Loan Processing Manager

Keywords: infosys, Indianapolis , Operations Manager - US, Executive , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Online IT Theories of Security Management Adjunct Faculty Member
Description: A private, for-profit, higher education institution is filling a position for a Online
Company: VirtualVocations
Location: Indianapolis
Posted on: 09/23/2020

Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Indianapolis
Posted on: 09/23/2020

Apprentice General Manager
Description: Apprentice General Manager 20023378 br br Description br br When Chipotle first opened its doors in 1993, the idea was simple: show that food served fast didn't have to be a typical fast-food (more...)
Company: Chipotle
Location: Cincinnati
Posted on: 09/23/2020


Telecommute iGaming Agile Project Manager
Description: A staffing agency is in need of a Telecommute iGaming Agile Project Manager.Core Responsibilities
Company: VirtualVocations
Location: Indianapolis
Posted on: 09/23/2020

Corporate Support Manager, Gaming
Description: Are you curious, motivated, and forward-thinking At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people (more...)
Company: FIS
Location: Cincinnati
Posted on: 09/23/2020

Remote Data Manager
Description: An information technology company has an open position for a Remote Data Manager.Must
Company: VirtualVocations
Location: Cincinnati
Posted on: 09/23/2020

Chief Human Resource Officer
Description: Clark Schaefer Hackett is excited to offer the opportunity to join one of the most highly regarded business advisory firms in the region as Chief Human Resource Officer CHRO .--We are a forward-thinking (more...)
Company: Clark Schaefer Hackett
Location: Cincinnati
Posted on: 09/23/2020

Project Manager - US
Description: Q2-USNE-ENG-Project Manager-Telecom Java-Indiana br br 09/16/2020 br br Job DescriptionInfosys is seeking a Telecom Project Manager. This position's primary responsibility is to manage all aspects (more...)
Company: infosys
Location: Indianapolis
Posted on: 09/23/2020

Chief Product Officer
Description: Novo Group, Inc. Chief Product Officer Chief Product Officer Indianapolis, IN Company Description: myCOI is an early industry-leader in the insurance technology space providing an innovative SaaS solution (more...)
Company: Novo Group Inc
Location: Indianapolis
Posted on: 09/23/2020

Remote Service Desk Manager
Description: A cloud services provider has a current position open for a Remote Service Desk Manager.Individual must
Company: VirtualVocations
Location: Dayton
Posted on: 09/23/2020

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds