IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

CX Insights Director

Company: Genesys
Location: Indianapolis
Posted on: October 19, 2020

Job Description:

Location: US - Remote

Key Responsibilities:

You will regularly interact with lines of business leadership on strategy, design, planning and operational execution pertaining to insights around Experience as a Service

  • Modelling, design, and execution for Experience as a Service insights and measurements in support of all lines of business
  • Program management, coordinate, facilitate Experience as a Service Insights strategic planning activities, including leading the development and maintenance of insights and measurements
  • Identification of unmet or underserved Experience as a Service insights and measurement needs of the organization, continuously evaluate, minimize complexities, optimize and improve processes
  • Participate in forums for collaboration to leverage Experience as a Service best of breed sharing, perform root cause analysis and cross functional remediation and improvements

    Experience as a ServiceSM makes it easier for organizations to foster customer trust and loyalty by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment.

    Minimum Requirements:

    This individual will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across cross-functional organizations.

    • Degree in either Behavioral Science, Behavioral Psychology, Cognitive Psychology, Human-Centered Design, industrial Design or MBA with human behavior emphasis
    • 10+ years relevant work experience in Human Factors or similar discipline
    • Strong analytics, data modelling, visualization skills, and structured problem-solving skills
    • Advanced business acumen, communication skills, presentation skills, and program management skills
    • High Emotional intelligence - able to build productive & positive working relations with co-workers with varying technical & business backgrounds
    • Growth & agile mindset with strong work ethics, embracing diversity, ability to work in ambiguity
    • Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables
    • Self-starter and autonomous, ability to multi-task, work independently, prioritize and get things done
    • Prior experience in experience insights and measurements a plus
    • Prior experience in cloud/SaaS strategy, transformation and change management a plus

      About Genesys

      Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service--- so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud---, an all-in-one solution and the---world's leading public cloud contact center platform,---designed for rapid innovation, scalability and flexibility. Visit

      Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1

Keywords: Genesys, Indianapolis , CX Insights Director, Executive , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Correctional Medicine Director of Nursing Needed in Indianapolis, IN
Description: Director of Nursing opening in Indianapolis, Indiana. This and other nursing administrator jobs brought to you by Here at Wellpath, everything that we do is about taking care of people (more...)
Company: WellPath
Location: Indianapolis
Posted on: 10/31/2020

Director of Pharmacy Practice - Accredo (Indianapolis, IN)
Description: POSITION SUMMARY Provide leadership and direction for pharmacy front end and fulfillment pharmacy to ensure highest level of compliance, quality, and efficiency. Plan, coordinate and direct dispensing, (more...)
Company: Cigna
Location: Indianapolis
Posted on: 10/31/2020

Physician / Medical Director / Indiana / Permanent / Medical Director
Description: We are seeking a full-time Child/Adolescent Psychiatrist Medical Director to join our
Company: Britt Medical Search
Location: Indianapolis
Posted on: 10/31/2020

Hair Stylist or Salon Manager (Indianapolis/Zionsville 46077)
Description: Fantastic Sams Hair Salon Indianapolis/Zionsville 46077 is looking for multi-talented and passionate hairstylist
Company: Fantastic Sams Hair Salon
Location: Indianapolis
Posted on: 10/31/2020

Manager Field Operations - Indianapolis
Description: About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we (more...)
Company: Lumen
Location: Indianapolis
Posted on: 10/31/2020

Used Commercial Trailer Manager - Sales & Rental
Description: If you're up for the challenge Interstate Utility Trailer, a full-service semi-trailer dealership is in search of an experienced sales professional for our Indianapolis IN location.-- This individual (more...)
Company: Interstate Trailer - Indianapolis
Location: Indianapolis
Posted on: 10/31/2020

Program Manager (Migration/Depreciation)
Description: Apex Systems has a need for a Program Manager MigrationDepreciation with a Fortune 40 client in Cincinnati, Ohio If interested in any of our PM positions, please forward your resume to Brianna at and (more...)
Company: Apex Systems
Location: Cincinnati
Posted on: 10/31/2020

Infantryman - Management Training (11B)
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Indianapolis
Posted on: 10/31/2020

Director of Nursing
Description: Director of Nursing Location Cincinnati, OH Job Code 916 of Openings 1 Apply Now Job Brief Director of Nursing Provision Living was created with the sole purpose of providing elders and their families (more...)
Company: Provision Living
Location: Cincinnati
Posted on: 10/31/2020

Remote Tax Manager (Contract)
Description: Remote Tax Manager Compensation: br Senior Manager: 65 / hour and up Manager: 50 - 60 / hour Location:--Remote Duration:--2-3 months this role would be during the Spring 2021 tax busy season. Preferably (more...)
Company: Beech Valley Solutions
Location: Indianapolis
Posted on: 10/31/2020

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds