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Director, Product Management - Partner Ecosystems

Company: Genesys
Location: Indianapolis
Posted on: February 24, 2021

Job Description:

Director, Product Management - Partner Ecosystems Our team is growing around the world. Learn more about the passionate professionals that make up Genesys. See what careers we have to offer at http://gsys.co/n8G030mN7lN. Want to contribute to creating a new market category? Want to be part of creating the worlds #1 Customer Experience platform? The ideal candidate will have a strong product management background, experience leading large cross functional projects, utilizing influence to drive business results, and have a strong technical background in current SaaS technologies. A great product manager sits at the intersection of business, technology, and creativity. The candidate should have a strong business background that enables them to engage with customers and partners, and support a process of researching, analyzing, and reporting on business development activity. You'll be customer-centric, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:

  • Work closely with a team of solutions engineers, business development experts, and product managers to define our strategy to add value to adjacent ecosystems and create KPIs to track our business success in the ecosystems.
  • Work with our strategic partners to gain a deep understanding of their product portfolio, customer needs, and their ecosystem; to identify key use cases, and formulate a vision and product roadmap for Genesys integrations and features (including APIs and embeddable experiences) required to bring the use cases to market.
  • Manage and unify multiple platform and product initiatives across the organization to build a foundational, scalable, and repeatable framework to deliver value with strategic partners and open components to be utilized by our developer community.
  • Develop strategies and programs to stimulate innovation and grow the Genesys developer community by actively engaging our partner developer communities.
  • Evaluate additional potential strategic partnerships and make recommendations to expand our business relationships and product integrations into these ecosystems.
  • Assist Marketing teams in the go-to-market planning and execution, and messaging and positioning of our partner integrations and supported use cases.
  • Participate in business development and specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.).
  • Collaborate with other groups within the company to orchestrate successful product outcomes including: Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing. Skills & Experience:
    • 8+ years' Product Management experience in Cloud/SaaS Software development.
    • Understanding of cloud architecture and fundamentals of defining scalable multi-tenant systems and microservices based architectures.
    • Industry experience in Customer Care, Sales, or Digital Marketing plus.
    • Strong understanding of MS Dynamics, Salesforce, and/or ServiceNow product suites and related ecosystems required.
    • Experience working with partners and business development to integrate partner technologies into a product suite.
    • Deep understanding of cloud competitive landscape; customer priorities and challenges.
    • Executive presence, stellar executive communication skills with the ability to dive deep on subject matter when needed.
    • Ability to work effectively with cross-functional teams including business, technical, and creative teams.
    • Experience with developing and managing functional/feature requirements necessary to build highly engaged experiences.
    • Experience with Design Thinking principals and methodologies.
    • Have extensive experience with developer-first and API-first development.
    • Have experience building complex technical products.
    • Have experience building products that run in public cloud environments using microservices architectures. Education:
      • MBA (Preferred)
      • Medical, Dental, and Vision Insurance
      • Flexible work schedules and work from home opportunities
      • Development and career growth opportunities
      • Open Time Off
      • 401(k) matching program
      • Adoption Assistance--
      • Infertility treatments See more Genesys benefits information at https://mygenesysbenefits.com/ Covid-19
        Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.-- About Genesys:
        Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service--- so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud---, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.-- #LI-BJ1

Keywords: Genesys, Indianapolis , Director, Product Management - Partner Ecosystems, Executive , Indianapolis, Indiana

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