IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

Director of Training Fulfilment & Client Services

Company: Cellebrite
Location: Indianapolis
Posted on: April 9, 2021

Job Description:

Join the world's leading provider of digital intelligence solutions and help us create a safer world. Director of Training Fulfilment & Client Services About The Position The Director of Training Fulfilment & Client Services--reports directly to the Senior Director of Training Delivery & Operations. Responsibilities include: partnering with sales to support the new business with current and prospective customers, managing leads generated in Salesforce to increase training revenue, assist in the closing of training opportunities as well as managing all aspects relating to the delivery of Cellebrite-branded services and solutions across the globe. Requires strong relationship management skills to collaborate with a variety of stakeholders, including customer service, partners, vendors, sales, sales operations, marketing, and clients around the globe. Occasional travel to conferences, training events, or tradeshows may be required. The Director of Training Fulfilment & Client Services will be responsible for managing details of Cellebrite training events, including scheduling and hosting planning sessions, managing sales events, securing venues for adequate training delivery, generating orders of supplies and printed materials for timely delivery to training venues. This position is responsible for effectively managing a Global Team of Training and Customer Service Professionals.-- Role and Responsibilities:

  • Build and manage relationships with Tier 1 strategic accounts.
  • Effectively manage and mentor direct reports to achieve company goals and objectives.
  • Proactively support new business capture by providing RFP support and uncover new leads for training.
  • Partner with sales on new business opportunities and represent Global Training on sales and sales operations calls; manage sales orders, including order entry and scheduling, fulfillment, quote entry, order entry, scheduling, and provide oversight for order control (pricing integrity, financial issues, etc.).
  • Serve as a strategic partner to customers worldwide; follow up with customers to solicit feedback regarding Training Services and uncover new opportunities for training and ancillary engagements.
  • Develop strong relationships with customers and serve as a point-of-contact regarding any operational / logistics questions.
  • Build, issue, and evaluate data from reports from the system to support the Customer Services Organizations' needs. Report findings to the management team regularly.
  • Build and maintain records for training operations, including year-over-year training sales, ROI, number of students, evaluations, certifications earned, trainers assigned, dates, and other and necessary details.
  • Proactively provide feedback to training services management regarding how to improve and streamline processes and procedures.
  • Evaluate and present monthly training certificates and revenue reports to the Vice President of Global Training.
  • Meet with Global Training Team Coordinators regularly to coordinate operations. Requirements
    • Five to eight years of experience in the areas of training coordination/sales operations and/or logistics management--
    • Strategic thinker, proactive partner with the ability to manage multiple projects simultaneously.--
    • Strong project management skills with the ability to proactively assess the current state of scheduled classes and communicate with management and outside entities to ensure smooth operation and flawless delivery of training programs of instruction.
    • Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role.
    • Hands-on experience coordinating multiple training events.
    • Experience serving as a Liaison to Federal, SLED, international law enforcement clients and partners.
    • Extensive experience managing third-party and vendor relationships.
    • Extensive knowledge of instructional design theory and implementation.
    • Knowledge of learning management systems and web delivery tools.
    • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate).
    • Familiarity with traditional and modern training methods and techniques.
    • Experience with e-learning platforms.
    • Proficiency in Microsoft Office, including Excel, Word, PowerPoint. Ability to synthesize data and identify gaps, opportunities, and trends.
    • Proficiency in Salesforce.com.
    • Advanced organizational skills with the ability to handle multiple assignments in a dynamic and ever-changing work environment.
    • Strong written and verbal communication skills
    • Ability to build strong relationships with a variety of key stakeholders inside and outside of the organization.
    • Be able to obtain and maintain a valid passport. Cellebrite: Digital Intelligence for a Safer World Digital data plays an increasingly important role in investigations and operations of all kinds. Making data accessible, collaborative and actionable is what Cellebrite does best. As the global leader in digital intelligence with more than 60,000 licenses deployed in 150 countries, we provide law enforcement, military, intelligence, and enterprise customers with the most complete, industry-proven range of solutions for digital forensics, triage and analytics. By enabling access, sharing and analysis of digital data from mobile devices, social media, cloud, computer, cellular operators and other sources, Cellebrite products, solutions, services and training help customers build the strongest cases quickly, even in the most complex situations. As a result, Cellebrite is the preferred one-stop shop for digital intelligence solutions that make a safer world more possible every day. Founded in 1999, Cellebrite is known worldwide for innovation, commitment to our customers' missions, and technical expertise.--With HQ in Israel the company has more than 550 employees across the globe, with dedicated Sales operations in the United States, Israel, Brazil, United Kingdom, Germany, Singapore and Australia. Founded in 1999, Cellebrite is known worldwide for innovation, commitment to our customers' missions, and technical expertise.--With HQ in Israel the company has more than 550 employees across the globe, with dedicated Sales operations in the United States, Israel, Brazil, United Kingdom, Germany, Singapore and Australia Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #JT Apply for this position Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Recruitment Privacy Statement For US positions only

Keywords: Cellebrite, Indianapolis , Director of Training Fulfilment & Client Services, Executive , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Dominos Assistant Manager In Training
Description: Assistant Manager Why Work
Company: Dominos
Location: Arlington
Posted on: 04/19/2021

IT Project Management COE Director
Description: Description The Director of Project Management Center of Excellence PM COE is in Humana's Information Technology IT organization, and is responsible for defining the practices that merge traditional (more...)
Company: Humana
Location: Indianapolis
Posted on: 04/19/2021

Sales Manager (South East Street) - Hiring Event!
Description: Aaron's Hiring Event Join us for our National Hiring Event on April 20th from 10 a.m. - 7 p.m. to learn about our open positions and our commitment to support the well-being of our team members. We're (more...)
Company: The Aaron's Company
Location: Indianapolis
Posted on: 04/19/2021


Restaurant Assistant Manager
Description: nAssistant Manager n nWhy Work for Domino's/What We are Offering Our Great Team Members n We are the 1 pizza company in the world Learn and sharpen your business skills as a manager for Domino's Pizza (more...)
Company: Dominos
Location: Avon
Posted on: 04/19/2021

Domino''s General Manager in Training - Lebanon - Earn up to $14.40 per hour (plus incentives) 2525
Description: ABOUT THE JOBYou were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone (more...)
Company: Domino''s
Location: Pittsboro
Posted on: 04/19/2021

Assistant Food Service Manager
Description: Assistant Manager Why Work for Domino-'s/What We are Offering Our Great Team Members We are the 1 pizza company in the world Learn and sharpen your business skills as a manager for Domino's Pizza by (more...)
Company: Dominos
Location: Greenfield
Posted on: 04/19/2021

Salon Manager - Center Grove Market Place
Description: Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more
Company: Great Clips
Location: Camby
Posted on: 04/19/2021

Program Manager - II
Description: If you are interested in this position, Please send an updated resume to Nikki Chambers at Job Title Program Manager Location 100 Remote Must work EST hours Contract 12 Months We are building a world-class (more...)
Company: Apex Systems
Location: Indianapolis
Posted on: 04/19/2021

Assistant Salon Manager - Nora Plaza Shopping Center
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more
Company: Great Clips
Location: Brownsburg
Posted on: 04/19/2021

Remote Implementation Project Manager
Description: A healthcare revenue cycle management company has an open position for a Remote Implementation Project Manager. Core Responsibilities Include:
Company: VirtualVocations
Location: Indianapolis
Posted on: 04/19/2021

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds