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Director of Delivery

Company: Cspring
Location: Indianapolis
Posted on: April 10, 2021

Job Description:

Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. CSpring is a growing, woman-owned, Indianapolis-based consulting firm.--CSpring is proud to be a 2021 Best Place to Work in Indiana!----If you are committed, collaborative, consultative, and caring - you will fit right in with our team. We pride ourselves on working together and understand that the whole is stronger than any one of us individually. When you join CSpring, you become part of our family - our Ohana. When you're part of our Ohana, we promise to communicate well, provide opportunities for growth, and most importantly, celebrate our successes together. Being part of CSpring's Ohana means you will be informed, recognized, rewarded, and respected.-- CSpring offers a comprehensive compensation, training, and benefits package; including Paid Time Off, Medical/Dental/Vision/Life/Disability insurance on day one, and 401(k) with company match. At CSpring, the Director of Delivery takes the lead role in ensuring successful delivery of all consulting engagements. You will translate the vision, mission, and company objectives of CSpring into actionable projects for your team members, always keeping in mind that our people are our most valuable assets. This highly visible role can have a positive influence on all aspects of the business from sales and talent acquisition to operations and finance. You will work with other CSpring leaders, associates, clients, partners, and vendors to develop positive connections, maximize employee value, and provide advisory on systems, processes, and best practices. Your ability to manage CSpring's consulting team, develop our capabilities, and execute strategic operational efforts will determine the level of impact you are able to generate for the company.-- To be successful in this role, you must have a unique blend of IT consulting services expertise, operational leadership, people management skills, and business acumen. You will ensure initiatives are aligned with strategic priorities while exceeding expectations in--client satisfaction, sales, and employee engagement. You must be a confident, humble, people-focused leader who is always looking for new ways to strengthen and elevate our team. You must be self-directed and driven while knowing that the rest of the team is always willing to lend a hand . Responsibilities The responsibilities of the Director of Delivery include, but are not limited to, the following:

  • Managing and coaching the consulting team with a focus on people, processes, and procedures; providing direction, leadership and motivation.
  • Managing P&L, reporting, and utilization for consulting services.
  • Managing project delivery, quality, and customer satisfaction.
  • Working closely with finance team to support timely invoicing for consulting services.
  • Ensuring knowledge management and document retention across projects, marketing collateral, and tools to drive efficiency and reuse of assets.
  • Ensuring consistent communications and operations announcements for consulting team.
  • Working with members of leadership to develop growth strategies for the company that are aligned to the firm's vision.
  • Acting as an ambassador for CSpring services.
  • Developing strong client, prospect, and partner relationships.
  • Maintaining an understanding of the market demands and trends, with an emphasis on data-driven--solutions, to identify and prioritize key opportunities.
  • Leading and/or participating in activities related to delivering services; this may involve activities in hiring/recruiting staff, project setup, scope management, risk management, quality, and client management.
  • Participating in presales activities including but not limited to planning, prospect meetings, proposal development, and orals presentations, as needed.
  • Developing or reviewing presales efforts and cost estimations, structuring solutions, and assessing project risks. Education & Requirements
    • Strong operational abilities, capable of leading and executing strategy.
    • Prior experience leading strategy sessions, creating proposals, and presenting solutions.
    • Superior verbal and written communication skills as evidenced by positive interactions with co-workers, management, clients and potential clients.
    • Positive, entrepreneurial, fast-paced, and collaborative attitude.
    • Problem solving and troubleshooting skills with the ability to exercise executive insight on business related matters.
    • Bachelor's degree and 10+ years of IT Consulting--experience, a Master's degree is preferred.
    • 5+ years of staff management experience.
    • Experience with data solutions highly preferred.

Keywords: Cspring, Indianapolis , Director of Delivery, Executive , Indianapolis, Indiana

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