Delivery Assurance Manager

Company: Workday, Inc.
Location: Indianapolis
Posted on: November 22, 2021

Job Description:

Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Team Workday Professional Services Medium Enterprise (ME) Delivery Assurance Managers (DAM) are responsible for monitoring the Workday partner led deployment client base. Our Team is composed of Workday implementation Engagement Managers and project leaders. About the Role The DAM coordinates a portfolio of Workday deployment clients being delivered by Workday Implementation Partners, holding them accountable for the successful implementation of the Workday solution. The DAM will monitor the partner deployments and will be responsible for the completion of several key project Delivery Assurance tasks (e.g., Project Initiation Review, Project Deployment Progress Reviews, Cutover Plan Review, Test Plan Review, etc.) and work with the Client project manager and/or sponsor to resolve issue escalations that stand in the way of project success. A successful DAM will be able to concentrate on high-value tasks with a focus on issue identification and resolution - while taking advantage of the Delivery Assurance Operations team to perform manual steps in the process. They will also help craft better tools to determine whether deployments are at risk or tracking well. About You Basic Qualifications * Knowledgeable in Workday's Implementation Methodology and use it on all engagements * Successfully led a minimum of 1 - 2 Medium Enterprise Workday product implementations * Demonstrate proficiency in the Workday' HCM product suite Other Qualifications * Ability to work in diverse, fast paced environment and effectively collaborate across teams * Provide counseling to partner and client resources during project escalations * Ability to prioritize multiple projects, checkpoints and customer concerns simultaneously * Work with implementation project managers to ensure compliance with checkpoints * Maintain Workday Delivery Assurance certifications * Confirm that projects are tracking on schedule * Confirm the project is delivered within the budget outlined in the SOW via partner PM reporting Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Keywords: Workday, Inc., Indianapolis , Delivery Assurance Manager, Executive , Indianapolis, Indiana