Delivery Assurance Manager
Company: Workday, Inc.
Posted on: November 22, 2021
Do what you love. Love what you do. At Workday, we help the
world's largest organizations adapt to what's next by bringing
finance, HR, and planning into a single enterprise cloud. We work
hard, and we're serious about what we do. But we like to have fun,
too. We put people first, celebrate diversity, drive innovation,
and do good in the communities where we live and work. About the
Team Workday Professional Services Medium Enterprise (ME) Delivery
Assurance Managers (DAM) are responsible for monitoring the Workday
partner led deployment client base. Our Team is composed of Workday
implementation Engagement Managers and project leaders. About the
Role The DAM coordinates a portfolio of Workday deployment clients
being delivered by Workday Implementation Partners, holding them
accountable for the successful implementation of the Workday
solution. The DAM will monitor the partner deployments and will be
responsible for the completion of several key project Delivery
Assurance tasks (e.g., Project Initiation Review, Project
Deployment Progress Reviews, Cutover Plan Review, Test Plan Review,
etc.) and work with the Client project manager and/or sponsor to
resolve issue escalations that stand in the way of project success.
A successful DAM will be able to concentrate on high-value tasks
with a focus on issue identification and resolution - while taking
advantage of the Delivery Assurance Operations team to perform
manual steps in the process. They will also help craft better tools
to determine whether deployments are at risk or tracking well.
About You Basic Qualifications * Knowledgeable in Workday's
Implementation Methodology and use it on all engagements *
Successfully led a minimum of 1 - 2 Medium Enterprise Workday
product implementations * Demonstrate proficiency in the Workday'
HCM product suite Other Qualifications * Ability to work in
diverse, fast paced environment and effectively collaborate across
teams * Provide counseling to partner and client resources during
project escalations * Ability to prioritize multiple projects,
checkpoints and customer concerns simultaneously * Work with
implementation project managers to ensure compliance with
checkpoints * Maintain Workday Delivery Assurance certifications *
Confirm that projects are tracking on schedule * Confirm the
project is delivered within the budget outlined in the SOW via
partner PM reporting Pursuant to applicable Fair Chance law,
Workday will consider for employment qualified applicants with
arrest and conviction records. Workday is an Equal Opportunity
Employer including individuals with disabilities and protected
veterans. Are you being referred to one of our roles? If so, ask
your connection at Workday about our Employee Referral process!
Keywords: Workday, Inc., Indianapolis , Delivery Assurance Manager, Executive , Indianapolis, Indiana
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