Service Center Manager
Company: Eurofins USA
Posted on: November 23, 2021
Eurofins Scientific is an international life sciences company,
providing a unique range of analytical testing services to clients
across multiple industries, to make life and our environment safer,
healthier and more sustainable. From the food you eat, to the water
you drink, to the medicines you rely on, Eurofins works with the
biggest companies in the world to ensure the products they supply
are safe, their ingredients are authentic and labelling is
accurate. Eurofins believes it is a global leader in food,
environmental, pharmaceutical and cosmetics products testing and in
agroscience CRO services. It is also one of the global independent
market leaders in certain testing and laboratory services for
genomics, discovery pharmacology, forensics, CDMO, advanced
material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in
Nantes, France to over 47,000 staff across a network of more than
900 independent companies in over 50 countries and operating more
than 800 laboratories. Eurofins offers a portfolio of over 200,000
analytical methods to evaluate the safety, identity, composition,
authenticity, origin, traceability and purity of biological
substances and products, as well as providing innovative clinical
diagnostic testing services, as one of the leading global emerging
players in specialised clinical diagnostics testing.
In 2019, Eurofins generated total revenues of EUR --- 4.56 billion,
and has been among the best performing stocks in Europe over the
past 20 years.
Eurofins Test America is searching for a Service Center Manager in
The Service Center Manager (SCM) manages the service center and
acts as a liaison between the laboratory and the local client base.
The SCM is in charge of maintaining the Service Center facility,
managing service center couriers, samplers and other personnel, and
working with sales to develop, maintain and grow the client base in
the area. Establishes plans to monitor and manage growth for local
accounts. The SCM is responsible for the evaluation and preparation
of bids and proposals for new business opportunities. The SCM will
consistently act in the best interest of Eurofins TestAmerica and
exhibit professional behavior and performance with both internal
and external clients. Eurofins TestAmerica and the SCM are
committed to grow the business through a Client-First culture that
will provide exemplary client service.
Service Center Manager responsibilities include, but are not
limited to, the following :
--- May supervise service center employees both local and virtual,
including but not limited to Couriers, Field Samplers, and Sample
--- Lead team, schedule, and train employees
--- Ensure adherence to highest quality and efficiency standards in
--- Ensure coverage and performance
--- Foster morale and teamwork
--- Local area primary client representative for service center
--- May head project start up meetings to ensure project objectives
are successfully met and hands off project detail to assigned
--- Works with the Quality Assurance Manager and Account Executives
(AE) to evaluate and establish project requirements for the service
--- Ensures client complaints are handled professionally, and
resolved in a timely manner.
--- Is in charge of scheduling service center couriers and
samplers, preparing bottle orders for delivery, scheduling sample
pick ups and shipping samples to the designated laboratory for
--- May manage a minimal list of projects/programs for key client
--- Works closely with laboratory management in laboratory capacity
--- Maintains the facilities at the service center and is
responsible for all EH&S policies of Eurofins TestAmerica at
the service center.
--- Responsible for all company vehicles that operate out of the
--- Provides general sales support to AEs for business development
activities started in the field.
--- Prepares proposals for new business opportunities.
--- Orders supplies (bottles, coolers, etc.) for the service
--- Represents the laboratory at brown bag or similar client
--- Attends marketing, trade shows, or conferences in support of
--- Performs sales activities for house accounts and other clients
--- Maintains knowledge of method requirements, holding times, and
bottle requirements in order to assist clients with their project
--- Maintains knowledge of all Eurofins TestAmerica laboratories to
assist with placement of projects into the appropriate laboratory
to best fit the clients' needs.
--- Watches local market trends to ensure we are capturing work and
relates those back to the labs.
--- Works with host lab and account executives to develop a working
--- Builds local relationships with clients and regulatory
--- Joins local associations and attends meetings.
--- Visits clients on own or with local sales staff.
--- Knows local competition and pricing.
--- Places work into all Eurofins TestAmerica labs by deciding what
lab is the best fit for the client.
--- Functions as local access for clients to all of Eurofins
--- Works with Product Specialists to develop marketing plans for
specialty work in service center area.
--- Tracks revenue going through the service center, monitors for
any declines and works with sales staff to find out why.
--- Watches costs and looks for ways to reduce costs (field
sampling, courier, shipments, rush orders, etc).
--- Sustains growth of the business to maximize market share,
profitability, competitive advantage and capacity utilization
through the following activities:
--- Identifies and manages client accounts and business
--- Acquires new accounts by following up on leads, negotiating
contracts, and closing sales
The ideal candidate would possess :
--- Method application for frequently requested methods
--- Understanding of client markets
--- Experience with financial statements and measures
--- Environmental methodology and local market requirements.
--- Eurofins TestAmerica's Client-First Service Guidelines for
--- Strong management and marketing skills
--- Conflict resolution and public speaking skills
--- Proven client service skills (See Client-First Service
Guidelines for Client-facing Staff)
--- Ability to handle multiple details and changing priorities
--- Delivering effective presentations to prospective clients
--- Ability to manage personnel issues and conflicts
--- Identify staff strengths and weaknesses to optimize
--- Able to work independently and in a team
--- Strong computer, scientific, and organizational skills
--- Excellent communication (oral and written) and attention to
--- Ability to work independently and as part of a team,
self-motivation, adaptability, and a positive attitude
--- Ability to learn new techniques, perform multiple tasks
simultaneously, keep accurate records, follow instructions, and
comply with company policies
Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime
as needed. Candidates currently living within a commutable distance
of Indianapolis, INare encouraged to apply. The newmanagerwill work
up to one week in our Canton, OH lab.
As a Eurofins employee, you will become part of a company that has
received national recognition as a great place to work. We offer
excellent full-time benefits including comprehensive medical
coverage, life and disability insurance, 401(k) with company match,
paid holidays and vacation, personal days, and dental and vision
To learn more about Eurofins, please explore our website
Basic Minimum Qualifications :
--- BS/BA in Chemistry/Sciences (Business Management, Marketing, or
equivalent experience may substitute for degree)
--- Minimum 3 years client relationship or customer service
experience, 1-2 years bench level Chemistry experience preferred,
Prefer supervisory experience
--- Local certification or client driven certification may be
--- Authorization to work in the United States indefinitely without
restriction or sponsorship
All your information will be kept confidential according to EEO
Eurofins is aM/F, Disabled, and Veteran Equal Employment
Opportunity and Affirmative Action employer.
Keywords: Eurofins USA, Indianapolis , Service Center Manager, Executive , Indianapolis, Indiana
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