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Enterprise Program Manager (Remote)

Company: Olive
Location: Indianapolis
Posted on: January 15, 2022

Job Description:


Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive's vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Enterprise Program Managers to drive alignment across internal and customer teams to support a best-in-class & consistent customer onboarding experience. The ideal candidate is someone who is obsessed with ensuring a seamless customer implementation experience. They keep teams and programs on track, serve as a champion for their customers, and constantly strive to strike the right balance between speed and quality in order to meet and exceed customer expectations.

Support multiple customers' program implementations
Collaborate with Customer Program Executives (CPE) to prioritize program initiatives, align Customer Experience resources, and manage customer expectations. Support CPE with customer leadership meetings.
Coordinate with the Customer Success Manager (CSM) to facilitate customer change management and product adoption as well as collect and disseminate Olive program and product feedback.
Own & drive program workplan & collaborate with CPE on an approach to develop the customer roadmap to value achievement. Support the CPE & Dedicated Solution Architects (DSA) to plan adherence and agreed upon timelines, SLAs and responsibilities across delivery teams. Proactively work to anticipate and address roadblocks.
Build and manage customer relationships (customer PMO and IT departments); educate them on the OliveWay and confirm that Olive's automations are meeting expectations throughout the implementation.
Communicate with internal Product Owners, Implementation Success Owners and Project Managers, in addition to the customer's project team members to positively influence team members regarding solution design, implementation planning and provide feedback on testing strategies and activation plans.
Contribute to Olive's strategy for achieving program objectives, identifying the steps necessary to successfully achieve program & project milestones
Assist in on-boarding and mentoring team members to the customer program team and orient them to customer expectations
Monitor and track all aspects of the program, including productivity milestones, deliverables, timelines, and action items. Look to identify ways to improve delivery timelines and experience for assigned customers as well as Olive-wide standards and processes.
Keep customer and internal stakeholders and leadership team informed of program status updates and key issues that may impact program & project completion
Act as an escalation point for internal & customer resources. Monitor and track internal & customer issues/risks to ensure appropriately escalated for resolution. Ensure timely awareness and assist the Customer Program Executive with issues/risks that need Olive leadership for resolution.
Prepare weekly and monthly reporting packages for program status reports and summaries
Enforce compliance across the business with program plan management and other statusing tools for visibility and transparency into program progress
Engage with Olive technical resources to support program infrastructure requirements

Bachelor's degree or equivalent professional experience managing healthcare, technology and/or software engineering programs or projects
4+ years of experience managing IT implementation program or projects, preferably in the healthcare sector, experience in revenue cycle, Supply Chain, Clin Ops, or Pharmacy, familiarity with key workflow areas and valuation methods a plus
PMP, CSM, CSPO or other project certifications (Lean Six Sigma or Scrum) preferred
Previous experience managing (informally or formally) team members
Experience working in an Agile/Scrum environment preferred
Proven ability to create dashboards, reports and presentations with compelling visuals using Business Intelligence tools or MS Excel / PowerPoint to interpret and tell the story of the data
Strong cross-team communicator
Ability to work independently with moderate supervision in a fast paced, high-growth organization
Comfortable suggesting areas for improvement and willingness to lead improvement initiatives
Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans
Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
Outstanding team player with the ability to coordinate people and activities across multiple functional areas
Ability to travel up to 50% of the time

At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community - to apply for our available positions, even if they don't necessarily check every box on the job description.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.


We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
Monthly Grid stipend to cover work related expenses
Unlimited PTO
EAP/Mental health resources
Getaways by Marriott Bonvoy
Family-building and fertility support via Kindbody
12 weeks of parental leave
401(K) match
Wellness program
Stock Options

Keywords: Olive, Indianapolis , Enterprise Program Manager (Remote), Executive , Indianapolis, Indiana

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