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Account Manager

Company: Estes Design and Manufacturing
Location: Indianapolis
Posted on: January 16, 2022

Job Description:

POSITION: Account Manager ------------------------------DEPARTMENT:--Sales----------------------------------------------------------------------------REPORTS TO: Sales Manager--JOB SUMMARYDetermines best methods to produce sheet metal products using OaSys and E2, and generates required documentation. Prepares accurate cost estimates and communicates information to customers. Assists in resolving design issues of fabricated metal parts and assemblies as needed. Enters orders in M2M using our streamlined process, and gets required information to CAD, Inspection, and Scheduling departments.--Acknowledges Purchase Orders to customers, and assists as needed in tracking progress for new projects through processing and production to ensure on-time delivery. Supports sales effort by cross selling and upselling. Provides customer service support. Upholds the values of the company in all communications.--Performs other duties assigned by supervisor and/or Director of Business Development.--ESSENTIAL JOB DUTIES

  • Use available resources to determine accurate and profitable methods of fabrication. Address quality requirements, material requirements, outside processes, engineering or tooling requirements and machine processes, using the quote review checklist as a guide.
  • Run estimating computer programs to prepare accurate cost estimates and proper documentation for projects, including bills of material, routings, price summaries, and quote letters.
  • Communicate data regarding price, delivery and special issues to customer in a timely and professional manner, updating the SalesForce opportunity when complete by attaching quote letter and completing relevant fields.
  • Work with Estimating Dept., CAD Dept., Production staff and other personnel to accomplish given projects and provide information and/or support to other departments.--Assist in solving issues of product design, quality, material acquisition, production, delivery, customer concerns, or other task-related difficulties.
  • Provide adequate information to manufacturing so that projects can be completed within the parameters of design criteria such as material limitations, aesthetic needs and machine capabilities.
  • Perform estimating projects within the framework of the ISO 9000 QUALITY SYSTEMS, up to and including completion of quote review checklist for each project, as well as meeting due dates and company metrics goals.
  • Receive purchase orders from customers, enter into M2M, reviewing PO versus our quote, routings and Master List.--Prepare required information for CAD, inspection and scheduling, and send order acknowledgement to client, communicating any changes to requested due dates, pricing or other changes regarding their PO.
    QUALIFICATIONS
  • Prefer degree in an appropriate discipline or experience with Computer Integrated Manufacturing.
  • Possesses good computer skills, including experience with Excel, Word and CRM systems.
  • Possesses print reading skill, including ability to interpret print specifications such as material, dimensions, tolerances, notes, symbols, and multiple part views, as well as some experience in CAD-type software.
  • Possesses working knowledge of sheet metal nomenclature and sheet metal fabrication machine processes.
  • Conversant with regarding to finishing processes, including plating, anodizing, painting and packaging.
  • Exhibits good oral and written communication skills, including calls, e-mails and video conferences.
  • Exhibits good problem-solving skills and the ability to seek advice from others when needed.
  • Able to work on multiple quote inquiries at the same time, with the flexibility to change direction.
  • Able to manage time well, under the pressure of estimating and processing deadlines.
  • Able to interact with various costumer contacts, including buyers, engineers, and designers.
  • Able to identify and act on additional selling opportunities when communicating with customers.
  • Able to function as project manager when called upon.

Keywords: Estes Design and Manufacturing, Indianapolis , Account Manager, Executive , Indianapolis, Indiana

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