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Quality Improvement Manager

Company: Maximus
Location: Indianapolis
Posted on: May 15, 2022

Job Description:

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. Essential Duties and Responsibilities: - Responsible for directing all quality operations including planning, implementation monitoring and reporting functions. - Develop and oversee an effective management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance indicators. - Develop and oversee an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements. - Develop and deliver quality management and quality assurance training for all employees engaged in quality and performance monitoring. - Manage internal and external clients' expectations related to quality management, and effectively communicate corporate quality standards across the project. - Maintain updated knowledge of the project program and requirements to ensure contract compliance. - Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards. - Monitor and evaluate the effectiveness of all areas of project operations and reports quality issues to project and unit management. - Schedule, coordinate and report on both internal and external audit functions of the quality management system. - Schedule and coordinate all the quality and performance monitoring activities of QC staff across the project. - Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes. - Produce the quality control and performance reports as required by contract and project operations. - Provide feedback on requirements and functional specifications. - Attend project management meetings and conduct shift/team meetings with Supervisors. - Perform other duties as assigned by management. - Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be responsible for a functional area and not have any subordinate employees. - Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. - Follow processes and operational policies in selecting methods and techniques for obtaining solutions. - Act as advisor to subordinate(s) to meet schedules and/or resolve problems. - Develop and administer schedules, performance requirements; may have budget responsibilities. - Frequently interact with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. - Often must lead a cooperative effort among members of a project team. - Receive assignments in the form of objectives and determines how to use resources to meet schedules and goals. - Provide guidance to subordinates within the latitude of established company policies. - Recommend changes to policies and establishes procedures that affect immediate organization(s). Minimum Requirements: - 5-7 years managing a Quality Improvement team. - Bachelor's degree. - 5-7 years of Medicaid Eligibility experience.

Keywords: Maximus, Indianapolis , Quality Improvement Manager, Executive , Indianapolis, Indiana

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