Bench General Manager
Company: MHG HOTELS LLC
Location: Indianapolis
Posted on: May 15, 2022
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Job Description:
No matter whether a guest
arrives weary from their travels or excited for a vacation, you and
your team
know what to do to make them feel at home. They will appreciate the
sparkling
lobby, a warm welcome, and pristine guest room. - As a Bench
General
Manager you will lead and inspire each team member to provide an
exceptional
guest experience. Operating at a high level of excellence will
ensure each
guest will know you genuinely care about the quality of their stay,
creating a
customer for life. The Bench General Manager
must be able to travel to all locations in the portfolio.Our Bench
General
Managers makes a difference by:
champion
As a Bench General
Manager, you will:
hotel operations, day-to-day staff management, and guests.
policies, procedures and service standards.
overseeing service recovery process.
guest satisfaction goals are met.
interest of the hotel and ownership company.
strategic goals for performance improvement.
statements and have the ability to react with impactful
strategies.
weekly, and at month end.
Management, and the VP of Sales to maximize room yield and hotel
revenue.
and work closely with department heads daily
health, fire, and life safety.
communication skills to lead, influence and encourage others,
leading by
example
decisions achieve goals and maximize revenue, and achieve
profitability
respect, and cooperation among team members
appropriate behaviors
performance
message regarding processes throughout all departments
prioritize, organize, standards and meeting the expectations of
customers
on a daily basis
of others and coaching, mentoring, or otherwise helping others to
improve
their knowledge and skills
To be successful in this
role, you need a professional demeanor, a warm and welcoming
personality, and
must be able to engage easily and actively connect with others. -
Be
genuinely caring and compassionate and visibly demonstrate desire
to understand
others. - Have natural instincts and insight for finding the best
solution
to unclear situations, issues and problems. Must be able to drive
revenue,
profitability, and guest satisfaction. - Create confidence and
trust, while
communicating the right message at the right time. - Be
comfortable
conversing with individuals from a variety of backgrounds and at
all
organizational levels. - Be direct yet tactful and considerate
of
audience. - Speak with others using clear and professional
language, being
direct, yet tactful. - Must be available to days, nights, weekends,
and
holidays. Clean professional appearance. - Perform other reasonable
job
duties as requested by the Vice President of Operations. - Hotel
management
experience required and hospitality degree preferred.This role
requires standing,
walking, and sitting for extended period through shift. - -
Requires
the ability to read and visually verify information in a variety of
formats
(i.e. small print, computer). - Grasp, turn and manipulate objects
of
varying size and weight, requiring fine motor skills and
hand-eye
coordination. - Move, lift, carry, push, pull and place objects
weighing
less than 25 pounds without assistance. -MHG Hotels
LLC seeks to attract and retain a high performing and diverse
workforce in
which employee differences are respected and valued to better meet
the varying
needs of the diverse customers we serve. - MHG Hotels LLC is an
equal
opportunity employer and does not discriminate on the basis of
disability,
veteran status or any other basis protected under federal, state or
local laws.If you are
an individual with a disability and need assistance completing the
online
application, please call 317-356-4000 extension 203. - Please leave
a
message and a member of our Human Resources team will return your
call within
three business days. - Alternatively, an email may be sent to
hr@mhghotelsllc.com "Applicant Accommodation" should be included in
the subject
line of the email. - Please note that this phone number and email
are only
for those individuals who would like to request an accommodation to
apply for a
job.
Keywords: MHG HOTELS LLC, Indianapolis , Bench General Manager, Executive , Indianapolis, Indiana
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here to apply!
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