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Bench General Manager

Company: MHG HOTELS LLC
Location: Indianapolis
Posted on: May 15, 2022

Job Description:

No matter whether a guest
arrives weary from their travels or excited for a vacation, you and your team
know what to do to make them feel at home. They will appreciate the sparkling
lobby, a warm welcome, and pristine guest room. - As a Bench General
Manager you will lead and inspire each team member to provide an exceptional
guest experience. Operating at a high level of excellence will ensure each
guest will know you genuinely care about the quality of their stay, creating a
customer for life. The Bench General Manager
must be able to travel to all locations in the portfolio.Our Bench General
Managers makes a difference by:


  • Being a Brand, guest, and associate
    champion
  • Having a high level of integrity
  • By driving results
    As a Bench General
    Manager, you will:

    • Be responsible for all aspects of
      hotel operations, day-to-day staff management, and guests.
    • Ensure compliance to SOP's,
      policies, procedures and service standards.
    • Handle of guest complaints and
      overseeing service recovery process.
    • Manage budget and ensure revenue and
      guest satisfaction goals are met.
    • Ensure all decisions are in the best
      interest of the hotel and ownership company.
    • Develop short, and long-term
      strategic goals for performance improvement.
    • Need to understand the P&L
      statements and have the ability to react with impactful strategies.
    • Meet all report deadlines daily,
      weekly, and at month end.
    • Work closely with the VP of Revenue
      Management, and the VP of Sales to maximize room yield and hotel revenue.
    • Oversee and manage all departments
      and work closely with department heads daily
    • Be responsible for occupational
      health, fire, and life safety.
    • Utilize interpersonal and
      communication skills to lead, influence and encourage others, leading by
      example
    • Advocate sound financial/business
      decisions achieve goals and maximize revenue, and achieve profitability
    • Encourage and build mutual trust,
      respect, and cooperation among team members
    • Serve as a role model to demonstrate
      appropriate behaviors
    • Strive to improve service
      performance
    • Communicate clear and consistent
      message regarding processes throughout all departments
    • Develops specific goals and plans to
      prioritize, organize, standards and meeting the expectations of customers
      on a daily basis
    • Identifies the developmental needs
      of others and coaching, mentoring, or otherwise helping others to improve
      their knowledge and skills
      To be successful in this
      role, you need a professional demeanor, a warm and welcoming personality, and
      must be able to engage easily and actively connect with others. - Be
      genuinely caring and compassionate and visibly demonstrate desire to understand
      others. - Have natural instincts and insight for finding the best solution
      to unclear situations, issues and problems. Must be able to drive revenue,
      profitability, and guest satisfaction. - Create confidence and trust, while
      communicating the right message at the right time. - Be comfortable
      conversing with individuals from a variety of backgrounds and at all
      organizational levels. - Be direct yet tactful and considerate of
      audience. - Speak with others using clear and professional language, being
      direct, yet tactful. - Must be available to days, nights, weekends, and
      holidays. Clean professional appearance. - Perform other reasonable job
      duties as requested by the Vice President of Operations. - Hotel management
      experience required and hospitality degree preferred.This role requires standing,
      walking, and sitting for extended period through shift. - - Requires
      the ability to read and visually verify information in a variety of formats
      (i.e. small print, computer). - Grasp, turn and manipulate objects of
      varying size and weight, requiring fine motor skills and hand-eye
      coordination. - Move, lift, carry, push, pull and place objects weighing
      less than 25 pounds without assistance. -MHG Hotels
      LLC seeks to attract and retain a high performing and diverse workforce in
      which employee differences are respected and valued to better meet the varying
      needs of the diverse customers we serve. - MHG Hotels LLC is an equal
      opportunity employer and does not discriminate on the basis of disability,
      veteran status or any other basis protected under federal, state or local laws.If you are
      an individual with a disability and need assistance completing the online
      application, please call 317-356-4000 extension 203. - Please leave a
      message and a member of our Human Resources team will return your call within
      three business days. - Alternatively, an email may be sent to
      hr@mhghotelsllc.com "Applicant Accommodation" should be included in the subject
      line of the email. - Please note that this phone number and email are only
      for those individuals who would like to request an accommodation to apply for a
      job.

Keywords: MHG HOTELS LLC, Indianapolis , Bench General Manager, Executive , Indianapolis, Indiana

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