Bench General Manager

Company: MHG HOTELS LLC
Location: Indianapolis
Posted on: May 15, 2022

Job Description:

No matter whether a guest
arrives weary from their travels or excited for a vacation, you and your team
know what to do to make them feel at home. They will appreciate the sparkling
lobby, a warm welcome, and pristine guest room. - As a Bench General
Manager you will lead and inspire each team member to provide an exceptional
guest experience. Operating at a high level of excellence will ensure each
guest will know you genuinely care about the quality of their stay, creating a
customer for life. The Bench General Manager
must be able to travel to all locations in the portfolio.Our Bench General
Managers makes a difference by:

• 
  
• Being a Brand, guest, and associate
  champion
  
• Having a high level of integrity
  
• By driving results
  As a Bench General
  Manager, you will:
  • 
    
  • Be responsible for all aspects of
    hotel operations, day-to-day staff management, and guests.
    
  • Ensure compliance to SOP's,
    policies, procedures and service standards.
    
  • Handle of guest complaints and
    overseeing service recovery process.
    
  • Manage budget and ensure revenue and
    guest satisfaction goals are met.
    
  • Ensure all decisions are in the best
    interest of the hotel and ownership company.
    
  • Develop short, and long-term
    strategic goals for performance improvement.
    
  • Need to understand the P&L
    statements and have the ability to react with impactful strategies.
    
  • Meet all report deadlines daily,
    weekly, and at month end.
    
  • Work closely with the VP of Revenue
    Management, and the VP of Sales to maximize room yield and hotel revenue.
    
  • Oversee and manage all departments
    and work closely with department heads daily
    
  • Be responsible for occupational
    health, fire, and life safety.
    
  • Utilize interpersonal and
    communication skills to lead, influence and encourage others, leading by
    example
    
  • Advocate sound financial/business
    decisions achieve goals and maximize revenue, and achieve profitability
    
  • Encourage and build mutual trust,
    respect, and cooperation among team members
    
  • Serve as a role model to demonstrate
    appropriate behaviors
    
  • Strive to improve service
    performance
    
  • Communicate clear and consistent
    message regarding processes throughout all departments
    
  • Develops specific goals and plans to
    prioritize, organize, standards and meeting the expectations of customers
    on a daily basis
    
  • Identifies the developmental needs
    of others and coaching, mentoring, or otherwise helping others to improve
    their knowledge and skills
    To be successful in this
    role, you need a professional demeanor, a warm and welcoming personality, and
    must be able to engage easily and actively connect with others. - Be
    genuinely caring and compassionate and visibly demonstrate desire to understand
    others. - Have natural instincts and insight for finding the best solution
    to unclear situations, issues and problems. Must be able to drive revenue,
    profitability, and guest satisfaction. - Create confidence and trust, while
    communicating the right message at the right time. - Be comfortable
    conversing with individuals from a variety of backgrounds and at all
    organizational levels. - Be direct yet tactful and considerate of
    audience. - Speak with others using clear and professional language, being
    direct, yet tactful. - Must be available to days, nights, weekends, and
    holidays. Clean professional appearance. - Perform other reasonable job
    duties as requested by the Vice President of Operations. - Hotel management
    experience required and hospitality degree preferred.This role requires standing,
    walking, and sitting for extended period through shift. - - Requires
    the ability to read and visually verify information in a variety of formats
    (i.e. small print, computer). - Grasp, turn and manipulate objects of
    varying size and weight, requiring fine motor skills and hand-eye
    coordination. - Move, lift, carry, push, pull and place objects weighing
    less than 25 pounds without assistance. -MHG Hotels
    LLC seeks to attract and retain a high performing and diverse workforce in
    which employee differences are respected and valued to better meet the varying
    needs of the diverse customers we serve. - MHG Hotels LLC is an equal
    opportunity employer and does not discriminate on the basis of disability,
    veteran status or any other basis protected under federal, state or local laws.If you are
    an individual with a disability and need assistance completing the online
    application, please call 317-356-4000 extension 203. - Please leave a
    message and a member of our Human Resources team will return your call within
    three business days. - Alternatively, an email may be sent to
    hr@mhghotelsllc.com "Applicant Accommodation" should be included in the subject
    line of the email. - Please note that this phone number and email are only
    for those individuals who would like to request an accommodation to apply for a
    job.

Keywords: MHG HOTELS LLC, Indianapolis , Bench General Manager, Executive , Indianapolis, Indiana