Director, Business Operations - Issue Management - Hybrid

Company: UnitedHealth Group
Location: Indianapolis
Posted on: June 25, 2022

Job Description:

Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive. About Us: - Careers at Solutran -, a subsidiary of UnitedHealth Group -, offer a unique and exciting opportunity to create large-impact, market-leading payments, and financial technology innovations, while delivering on the mission of improving the health and wellbeing of tens of millions of Americans. - Our industry-leading S3 - payments platform is integrated at 35,000+ retail locations and supports some of the largest benefits and rewards programs in the world by offering value to consumers and directing the spending of funds to approved health-enhancing products and services. This advanced technology has led to Solutran's rapid ascent to market leadership in healthcare benefits and has broader applicability across numerous other industries. Working within a FinTech powerhouse, Solutran team members enjoy a culture of performance and collaboration, along with the resources and technology of a Fortune 5 company that comes with being a part of the UnitedHealth Group family of businesses. Our teams work in close partnership with the largest and most forward-thinking companies in America including Aetna, Anthem, CVS, General Mills, Kroger, UnitedHealthcare, Walmart, Walgreens and more. Learn more about our latest innovations at . This is a hybrid position, working some days in our office in Plymouth, MN, and other days remote. -Local Minneapolis/St. Paul/Twin Cities candidates only, please. - Primary Responsibilities:

• Develop and deploy an Issue Management framework across product, operations, and technical teams in a complex healthcare payments network organization
• Lead a team of analysts and technical writers in identifying high-value opportunities for issue mitigation and resolution and establishing corresponding process and requirements documentation
• Evaluate opportunities for control processes and partner with product development leaders to advance platform enhancements and infrastructure improvements
• Work with leaders of multiple functional areas to deploy an issue resolution process that supports market and client expectations
• Partner with data and analytics resources to assess key trends and opportunity for investment
• Advise on new product development and process creation to mitigate potential issue sources
• Drive organizational adoption of key issue reporting and management tools to improve tracking, time to resolution and trend identification
• Accountable for Issue Resolution frameworks, team performance and service level agreements within business unit on weekly/monthly basis
• Ensure effective and positive relationships across product, growth office and resolution partners for business unit
• Support Readiness Assessments for Issue Resolution for new products and initiatives
• Other duties as assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • 5+ years of experience in healthcare financial services and/or issue management
  • Experience in establishing comprehensive issue management frameworks
  • Experience managing a team
  • Solid knowledge of extracting and developing key insights within a collection of data, distilling insights, and presenting to business leadership -
  • Proven track record in developing a strong technical competency across complex product offerings
  • Highly adept problem-solving skills and adept at understanding and resolving unstructured problems
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance Preferred Qualifcation:
    • 2+ years of experience in SQL or with large relational data sets To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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