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UX Director

Company: Liberty Mutual
Location: Indianapolis
Posted on: August 7, 2022

Job Description:

This position can be a 100% remote

Incumbent in this role directs a multi-disciplinary design team executing product design, content strategy, and customer research in the creation of user-centered design solutions for a business area or portfolio. Establishes standards to ensure that Liberty Mutual offers an efficient and effective user experience to existing and prospective customers. Acts as an internal expert and consults across the organization. Directs the development and implementation of new capabilities and tools that support business objectives and leverage customer insights.


Oversees a team that creates user experience solutions for projects of varying complexity based on business objectives and customer insights. Ensures team deliverables meet expectations and adhere to standards. Prioritizes and allocates UX resourcing within a portfolio area to ensure business partners are receiving most appropriate and effective support for their program objectives. Monitors and optimizes UX design process. Defines creative tools and guidelines to ensure that best practices are consistently employed. Uses a wide variety of data and feedback channels to track progress and identify opportunities to improve products and services. Ensures the creative vision is clearly defined and consistently employed within a portfolio area. Is sought as the go-to person that maintains and improves design processes and practices. Directs/initiates the objective-setting and discovery process, including user persona development and interpreting user goals. Oversees the design and execution of a variety of user research activities. Builds commitment to project, negotiates compromises and resolves conflicts. Acts as an evangelist for customer-centric design practices across the organization. Creates a shared understanding of customer insights across multiple functions in order to drive a seamless experience across customer touchpoints. Most importantly: Embraces and models creativity.

Bachelor`s degree or equivalent experience

Minimum 12 years of experience in a related field

Expertise and ability to train others in methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup

Experience managing a multi-disciplinary design team including visual design, UX design, prototyping, front-end development, user research and/or experiment design

Strong track record of coaching and mentoring design talent to develop their skills and improve their performance

Requires excellent communication, interpersonal, organizational and team building skills, business judgment, and expertise in directing the efforts of a technical staff

Proven ability to effectively influence at all levels of the organization

Must possess strong analytical, strategic, project management, decision-making and problem-solving skills

Proven track record of collaborating effectively at all levels of the organization

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work - US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Keywords: Liberty Mutual, Indianapolis , UX Director, Executive , Indianapolis, Indiana

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