Service Center Manager
Company: Eurofins
Location: Indianapolis
Posted on: August 7, 2022
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Job Description:
Company DescriptionEurofins Scientific is an international life
sciences company, providing a unique range of analytical testing
services to clients across multiple industries, to make life and
our environment safer, healthier and more sustainable. From the
food you eat, to the water you drink, to the medicines you rely on,
Eurofins works with the biggest companies in the world to ensure
the products they supply are safe, their ingredients are authentic
and labelling is accurate.Eurofins believes it is a global leader
in food, environmental, pharmaceutical and cosmetics products
testing and in agroscience CRO services. It is also one of the
global independent market leaders in certain testing and laboratory
services for genomics, discovery pharmacology, forensics, CDMO,
advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in
Nantes, France to over 47,000 staff across a network of more than
900 independent companies in over 50 countries and operating more
than 800 laboratories. Eurofins offers a portfolio of over 200,000
analytical methods to evaluate the safety, identity, composition,
authenticity, origin, traceability and purity of biological
substances and products, as well as providing innovative clinical
diagnostic testing services, as one of the leading global emerging
players in specialised clinical diagnostics testing. In 2019,
Eurofins generatedtotal revenues of EUR --- 4.56 billion, and has
been among the best performing stocks in Europe over the past 20
years. Job DescriptionEurofins Test America is searching for a
Service Center Manager in Indianapolis, IN.The Service Center
Manager (SCM) manages the service center and acts as a liaison
between the laboratory and the local client base. The SCM is in
charge of maintaining the Service Center facility, managing service
center couriers, samplers and other personnel, and working with
sales to develop, maintain and grow the client base in the area.
Establishes plans to monitor and manage growth for local accounts.
The SCM is responsible for the evaluation and preparation of bids
and proposals for new business opportunities. The SCM will
consistently act in the best interest of Eurofins TestAmerica and
exhibit professional behavior and performance with both internal
and external clients. Eurofins TestAmerica and the SCM are
committed to grow the business through a Client-First culture that
will provide exemplary client service.Service Center Manager
responsibilities include, but are not limited to, the
following:---May supervise service center employees both local and
virtual, including but not limited to Couriers, Field Samplers, and
Sample Control Technicians.---Lead team, schedule, and train
employees---Ensure adherence to highest quality and efficiency
standards in laboratory operations---Ensure coverage and
performance---Foster morale and teamwork---Local area primary
client representative for service center location.---May head
project start up meetings to ensure project objectives are
successfully met and hands off project detail to assigned Project
Manager(s).---Works with the Quality Assurance Manager and Account
Executives (AE) to evaluate and establish project requirements for
the service center area.---Ensures client complaints are handled
professionally, and resolved in a timely manner.---Is in charge of
scheduling service center couriers and samplers, preparing bottle
orders for delivery, scheduling sample pick ups and shipping
samples to the designated laboratory for analysis.---May manage a
minimal list of projects/programs for key client accounts.---Works
closely with laboratory management in laboratory capacity loading
decisions.---Maintains the facilities at the service center and is
responsible for all EH policies of Eurofins TestAmerica at the
service center.---Responsible for all company vehicles that operate
out of the service center.---Provides general sales support to AEs
for business development activities started in the
field.---Prepares proposals for new business
opportunities.---Orders supplies (bottles, coolers, etc.) for the
service center---Represents the laboratory at brown bag or similar
client presentations.---Attends marketing, trade shows, or
conferences in support of Sales initiatives.---Performs sales
activities for house accounts and other clients as
needed.---Maintains knowledge of method requirements, holding
times, and bottle requirements in order to assist clients with
their project needs.---Maintains knowledge of all Eurofins
TestAmerica laboratories to assist with placement of projects into
the appropriate laboratory to best fit the clients'
needs.---Watches local market trends to ensure we are capturing
work and relates those back to the labs.---Works with host lab and
account executives to develop a working business plan.---Builds
local relationships with clients and regulatory agencies.---Joins
local associations and attends meetings.---Visits clients on own or
with local sales staff.---Knows local competition and
pricing.---Places work into all Eurofins TestAmerica labs by
deciding what lab is the best fit for the client.---Functions as
local access for clients to all of Eurofins TestAmerica.---Works
with Product Specialists to develop marketing plans for specialty
work in service center area.---Tracks revenue going through the
service center, monitors for any declines and works with sales
staff to find out why.---Watches costs and looks for ways to reduce
costs (field sampling, courier, shipments, rush orders,
etc).---Sustains growth of the business to maximize market share,
profitability, competitive advantage and capacity utilization
through the following activities:---Identifies and manages client
accounts and business opportunities---Acquires new accounts by
following up on leads, negotiating contracts, and closing salesThe
ideal candidate would possess:---Method application for frequently
requested methods---Understanding of client markets---Experience
with financial statements and measures---Environmental methodology
and local market requirements.---Eurofins TestAmerica's
Client-First Service Guidelines for Client-facing Staff---Strong
management and marketing skills---Conflict resolution and public
speaking skills---Proven client service skills (See Client-First
Service Guidelines for Client-facing Staff)---Ability to handle
multiple details and changing priorities---Delivering effective
presentations to prospective clients---Ability to manage personnel
issues and conflicts---Identify staff strengths and weaknesses to
optimize resources---Able to work independently and in a
team---Strong computer, scientific, and organizational
skills---Excellent communication (oral and written) and attention
to detail---Ability to work independently and as part of a team,
self-motivation, adaptability, and a positive attitude---Ability to
learn new techniques, perform multiple tasks simultaneously, keep
accurate records, follow instructions, and comply with company
policiesPosition is full-time, Monday-Friday, 8 a.m.-5 p.m., with
overtime as needed. Candidates currently living within a commutable
distance of Indianapolis, INare encouraged to apply. The
newmanagerwill work up to one week in our Canton, OH lab.As a
Eurofins employee, you will become part of a company that has
received national recognition as a great place to work. We offer
excellent full-time benefits including comprehensive medical
coverage, life and disability insurance, 401(k) with company match,
paid holidays and vacation, personal days, and dental and vision
options.To learn more about Eurofins, please explore our website
www.eurofinsus.com.QualificationsBasic Minimum
Qualifications:---BS/BA in Chemistry/Sciences (Business Management,
Marketing, or equivalent experience may substitute for
degree)---Minimum 3 years client relationship or customer service
experience, 1-2 years bench level Chemistry experience preferred,
Prefer supervisory experience---Local certification or client
driven certification may be required.---Authorization to work in
the United States indefinitely without restriction or
sponsorshipAdditional InformationAll your information will be kept
confidential according to EEO guidelines.Eurofins is aM/F,
Disabled, and Veteran Equal Employment Opportunity and Affirmative
Action employer.
Keywords: Eurofins, Indianapolis , Service Center Manager, Executive , Indianapolis, Indiana
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