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Regional Director

Company: Medxcel
Location: Indianapolis
Posted on: August 7, 2022

Job Description:

As a healthcare services provider, ensuring we have a culture of safety for our associates, patients and communities is foundational to our work. Effective November 12, 2021, all existing and new associates are required to have the influenza and COVID-19 vaccines, barring an approved medical or religious exemption. Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services.Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results. The Regional Director provides leadership for an assigned group of Facility Directorsand manages an entire region. This role serves as the connection between the assigned site teams and the overall Medxcel Facilities Management team. The position holds primary responsibility for assuring that customers recognize the role of Medxcel Facilities Management in the performance of their on-site team. It is also responsible for holding the assigned Facility Directors accountable for meeting standards, achieving technical service delivery excellence, meeting financial objectives, attaining high customer satisfaction and loyalty, and meeting Medxcel Facilities Management's mission in general. This role holds primary responsibility for building the Facilities Management business in the area through adding new Ascension-related sites as well as desirable non-Ascension related business where possible. This position will be locatedSacred Heart Pensacola- Pensacola, FL. "As a healthcare company we have an important responsibility to protect individual and public health. This position will require individuals to be fully vaccinated against COVID-19 as part of their job responsibilities, unless an exemption can be confirmed based on a medical condition or sincerely held religious belief. Submission & Approval of an Exemption does not guarantee that an exemption can be accommodated." Responsibilities Regional Service Management

  • Lead a team of Directors across a geographic region with an emphasis on developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed.
  • Hold full accountability for achieving service excellence, financial goals, regulatory compliance, and organizational development goals.
  • Assist assigned Facility Directors in achieving consistent high performance through the development and execution of controls designed to assist in developing the Directors to better meet their service delivery objectives and create high customer satisfaction.
  • Perform in-depth quality reviews of site operations, using the tools provided by Medxcel Facilities Management, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance
  • Oversee the establishment and approval of annual operating and capital budgets and monitor on-going financial performance against those budgets among assigned facilities
  • Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans Customer Relationship Management
    • Facilitate annual pricing amendments with customers
    • Assist and support facility directors with identifying and implementing cost reduction opportunities
    • Conduct periodic business reviews with customers
    • Assist on-site management with ensuring the customer's program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts
    • Develop and nurture key customer relationships to create a high degree of loyalty to Medxcel Facilities Management in addition to local operations
    • Be visible and available to key customer leadership during frequent site visits
    • Leverage customer relationships and service excellence to grow the region Innovation and Strategy
      • Work effectively with Medxcel Facilities Management executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence
      • Lead corporate wide and regional strategic initiatives as assigned
      • Leverage local and regional professional society involvement as a means of promoting and representing Medxcel Facilities Management within regions or local communities through pre-defined branding and service initiatives Qualifications Education:
        • Bachelor's degree in business, engineering, or management, or 10+ years' related experience working in a healthcare facilities management or field management in healthcare facilities outsourcing-required License/Certification:
          • Certified Healthcare Facilities Manager (CHFM)-preferred Experience:
            • 8+ working in a healthcare facilities management or field management in healthcare facilities outsourcing- required
            • Knowledge and experience with The Joint Commission, NFPA, state and federal regulations for healthcare facilities- required
            • Experience in developing service programs in a facility or healthcare environment- required
            • Five or more years' experience in a large, multi-campus healthcare system- preferred
            • Strategic leadership skills to execute initiatives and objectives
            • Problem solving: Identifying and resolvingproblems in a timely manner and gather and utilize data for business decisions
            • Planning/organizing: Prioritizingand planningwork activities, uses time efficiently and develops realistic action plans.
            • Ability to adapt: Adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
            • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
            • Experience and proficiency with MS Office Suite.
            • Excellent leadership skills in team environments
            • Working knowledge of hospital operations and supporting hospital administration in a matrix environment
            • Working knowledge of healthcare facility systems and equipment
            • Travel - 50 - 75% (overnight required)
            • Critical thinking skills - ability to gather, synthesize,analyze information to objectively draw conclusions, make reasonable decisions and provide solutions and communicate the situation, action and result clearly and concisely
            • Decisive judgment - ability to assess situations or circumstances and draw sound and objective conclusions
            • Accountability - ability to take responsibility for action and results
            • Ability to delegate tasks, follow up on assigned tasks and report on progress of work
            • Ability to train others on technical components, applicable regulations and internal procedures to ensure efficient and safe plant operations
            • Ability to work with minimal supervision.
            • Must be able to work in a stressful environment Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Medxcel, Indianapolis , Regional Director, Executive , Indianapolis, Indiana

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