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Vice President, Collections Analytics & Reporting

Company: Sallie Mae Inc (SLM Corp)
Location: Indianapolis
Posted on: September 24, 2022

Job Description:

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute:

The Vice President of Collection Analytics & Reporting is accountable for Sallie Mae's private student loan and credit card channel strategies and portfolio and operation reporting. This role will set the strategic direction for, digital and channel strategies to include mail, email, text and mobile app, as well as set direction within collections for online functionality and enhancements. Additionally, the Vice President will be responsible for leading both the operation and delinquent portfolio reporting teams. The ideal leader will have an extensive background in analytics, loss forecasting, and collection strategies. Finally, the VP will need a strong knowledge or background in developing/managing controls, Sallie Mae's collections framework, and regulatory requirements.

This is a senior leadership position with high exposure to Sallie Mae's Executive Committee, governance committees, and bank examiners.

What You'll Do:

Collection Channel Strategies and Analytics (75%):

* Leader responsible for setting the vision and establishing the roadmap to design and analyze collection channel strategies.
* Responsible for development and execution of collection strategies for Private Student Loan and Credit Card portfolios.
* Responsible for the collections digital strategy, including development, A/B testing, and monitoring of results.
* Partner with Portfolio Management Group to proactively identify, develop, implement, and monitor strategies.
* Lead ad-hoc projects, initiatives, and analyses requested by the Head of Collections, Fraud and Banking, Risk Management, Compliance, Audit, or Regulators
* Collaborate with Operations and Technology partners to establish a digital collection strategy that allows borrowers to self-enroll into payment programs.
* Develop segmentation within the Collections portfolio to effectively implement strategies.
* Responsible for communicating risks, trends, and analytic insights to key stakeholders and governance committees.

Portfolio and Operational Reporting (25%):

* Develop and maintain operation reporting to provide metric necessary to manage a 400+ collection operation.
* Own metrics gathering and drive processes to operationalize reporting, track performance indicators and build dashboards to proactively highlight opportunities and recommend solutions
* Develop monthly reporting package for multiple audiences including executive committee members, risk management and operations management.
* Actively monitor the performance of channel strategies and loss mitigation payment programs.
* Develop and maintain collection portfolio reporting to include payment programs, risk segmentation, and post default performance.
* Identify and implement tactical tools to improve collection performance.
* Be an expert on usage and interpretation of data and be able to explain the nuances to business users in a clear and concise manner.
* Support regulatory requests as needed.

What You Have:

* 12+ years of experience in credit analytics, credit strategy, or collection analytics and program development
* Experience with financial analyses and reporting
* Strong analytic & problem-solving skills
* Experience in managing, developing, and recruiting talent
* Ability to understand complex regulatory requirements
* Experience managing projects, planning, implementation, and reporting
* Build partnerships and work collaboratively with others to meet shared objectives
* Leadership skills including leading and delivering initiatives without direct supervision
* Experience working with strategies, policies, standards and procedures for portfolio management, and loss mitigation activities
* Proven ability to communicate effectively to all audience levels in a concise manner
* Ability to operate in a fast- paced, time-sensitive environment effectively managing multiple and changing priorities
* Proficient in Microsoft Office Suite of products
* Bachelor's Degree, Business, Economics, Statistics or related field or equivalent work experience
* Preferred: Advanced Degree

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click here. EEO is the Law supplement. Click here to view the U.S. Pay Transparency Policy.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Keywords: Sallie Mae Inc (SLM Corp), Indianapolis , Vice President, Collections Analytics & Reporting, Executive , Indianapolis, Indiana

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