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Associate Director, LPS Strategy and Operations

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: September 24, 2022

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.ResponsibilitiesLilly Patient Services (LPS) is a -center of excellence for -US -patient services and -customer -support. Our responsibilities include the -design -and -execution of -industry-leading, multi-channel customer -support solutions and services -that -enable better patient outcomes and -help Lilly -achieve -business -objectives. Members of LPS should deeply understand customer needs and the healthcare ecosystem, and are expected to contribute to our purpose of connecting people to Lilly products and solutions. -Together, we are accountable for -an -end-to-end support ecosystem of solutions that minimize abandonment, increase -adherence and persistency, and deliver industry-best customer experiences. -The -Associate Director, Strategy and Operations -is responsible for -the -successful execution of fundamental operations and governance processes of Lilly Patient Services. -This role will report to -the Sr. Director, Strategy and Operations -in Lilly Patient Services.Execution of LPS Strategy and Operations

  • Responsible for leading LPS strategic planning process
  • Manage LPS change control process, including critical cross functional LPS sub processes and use change control inputs to provide prioritization guidance to leadership team.
  • Coordinate change control outputs and timelines with all key stakeholders and vendors
  • Participate in LPS business planning process and quarterly financial reviews and forecasting
  • Contribute to Baldridge efforts with emphasis on organizational strategy evolution, including the design and execution of LPS strategic planning process with measurement plan (LPS Scorecard) as well as prioritization governance and cadence of accountability to execute.
  • Lead critical right-to-operate projects, working across LPS to ensure timely execution
  • Assist in vendor contracting in partnership with SMO and Procurement. Develop vendor/solution business case measurement and coordinate FMV, manage vendor financials (invoices, estimates, forecasting)
  • Assist in LPS Scorecard development and maintenanceBuilding Relationships and -Team -Expectations -
    • Foster an inclusive, safe-to-speak culture and working environment consistent with Team Lilly expectations, the Lilly Values, CSP Principles, TLAC and applicable requirements as outlined by Quality, Legal, Ethics and Compliance, and Privacy
      • Build strong, trusting relationships with peers in the Lilly matrix and third-party partners, specifically key business partners in Procurement, Supplier Management, Finance, IT, and other functions critical to program and organizational success
      • Participate in learning and development opportunities to ensure delivery of exceptional value to our customers and Lilly business partners, including efforts to obtain expert level of understanding of the healthcare and pharmaceutical environment, trends in organizational change, innovation in vendor technology, and best-in-class customer engagements
      • Operate -in a state of continuous compliance while meeting key business objectives. Provide -feedback to peers and leaders -to -help -meet individual and team performance goals.
      • Prioritize -performance management and -development discussions -with supervisor and mentors. Help -team -achieve corporate diversity goals and objectives through active participation in -diversity, equity, and inclusion initiatives.
      • Ensure understanding of team -priorities and make -strategic tradeoffs to meet business objectives while managing -time and -financial -investments. Drive to continuous improvement in base operations to reduce operating expenses and fuel innovation -
      • Leverage -support and escalation -processes to quickly resolve issues, to trend and proactively prevent issues, and to identify opportunities to improve operations and team performance -Basic Qualifications/Requirements
        • Bachelor's degree
        • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment positionAdditional Skills/Preferences: -
          • Experience in pharmaceutical -or healthcare industry -
          • Finance and/or business plan experience
          • Vendor management -experience -
          • Change Control Process experience
          • Strategic Planning experienceAdditional Information: - -
            • Travel: -Less than 10% -Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).#WeAreLilly

Keywords: Eli Lilly and Company, Indianapolis , Associate Director, LPS Strategy and Operations, Executive , Indianapolis, Indiana

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