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Document Management Specialist - Remote in Central Time Zone

Company: UnitedHealth Group
Location: Indianapolis
Posted on: November 26, 2022

Job Description:

If you are located within the Central Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum Insight's Retrieval and Abstraction Operations (RAO) is an integrated team serving all UnitedHealth Group businesses, focused on delivering operational efficiencies for centralized activities. Document Management is integral to the success of HEDIS - hybrid data collection and support supplemental data efforts as well.

Retrieval and Abstraction Operations combines talented individuals from many areas of quality. Our goal is extraordinary performance that exceeds the expectations of the constituents, customers and members we serve.

Document management is inherently complex given in addition to the requested documents, there are also invoices and miscellaneous responses or complaints that can be received when we engage with external groups. The complexity of our organization adds to the complications. The candidate must have a combination of excellent time management skills, as well as strong knowledge of Health Information Management processes. This candidate must be highly achievement oriented to execute on operational goals. -This position reports to the Manager, Document Management.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:


  • Comply with records management programs, including retention schedule requirements
  • Comply with policies and procedures for document management including standardized naming conventions.
  • Complete all training regarding document management procedures and workflow.
  • Ensure all documents are managed and routed supporting HEDIS - data collection efforts.
  • Escalate any concerns related to document management to leadership.
  • Support engagements with vendors or teams conducting document scanning services for medical charts.
  • Support invoice processing to pay for medical charts received.
  • Support year-round collection engagement and indexing
  • Participate in all User Acceptance Testing (UAT) pertaining to HEDIS - Software, Onbase - and RateLift.
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Translates concepts into practice
  • Uphold UnitedHealthcare Cultural Values


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:


    • Associates Degree (or higher) OR 5+ years' experience in Health Information Management Department
    • Ability to assist with focusing activities towards a strategic direction and achieve targets
    • Proficiency in Microsoft Office applications, including Microsoft Word (create, copy, edit, send, and save documents), Microsoft Excel (create, copy, edit, send and save spreadsheets), and Microsoft PowerPoint (create, copy, edit, send and save presentations)


      Preferred Qualifications:


      • Prior Health Information Management experience
      • 2+ years' experience in medical record scanning and indexing
      • Basic knowledge of document imaging software, such as Hyland OnBase -.


        Telecommuting Requirements:


        • Reside within the Central Time Zone
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service


          Soft Skills:


          • Interpersonal skills
          • Written and verbal communication skills


            UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

            Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

            Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -

            Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

            #RPO -#YELLOW

Keywords: UnitedHealth Group, Indianapolis , Document Management Specialist - Remote in Central Time Zone, Executive , Indianapolis, Indiana

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