Associate Director - Enterprise Business Solutions
Company: Eli Lilly and Company
Location: Indianapolis
Posted on: January 26, 2023
Job Description:
At Lilly, we unite caring with discovery to make life better for
people around the world. We are a global healthcare leader
headquartered in Indianapolis, Indiana. Our 35,000 employees around
the world work to discover and bring life-changing medicines to
those who need them, improve the understanding and management of
disease, and give back to our communities through philanthropy and
volunteerism. We give our best effort to our work, and we put
people first. We're looking for people who are determined to make
life better for people around the world.At Lilly, we serve an
extraordinary purpose. We make a difference for people around the
globe by discovering, developing and delivering medicines that help
them live longer, healthier, more active lives. Not only do we
deliver breakthrough medications, but you also can count on us to
develop creative solutions to support communities through
philanthropy and volunteerism. Enterprise Business Solutions (EBS)
IDS exists to provide solution delivery, release management, and
service management capabilities for various functions across Global
Services. This position will serve as the IDS Associate Director
for the IDS team that supports Ethics & Compliance (E&C) and
Travel & Expense (T&E).This position will partner with the
Enterprise Business Solutions Sr. Director to deliver on the
operations roadmap and enable any transformation initiatives.Key
Objectives and Deliverables:The following IT Roles are included in
this position: -Resource Management (30%); Solution Delivery (40%);
Service Management (30%)1. Resource Management - -
- Develops staffing strategy, manages resource capacity, and
provides coaching to direct reports and IDS partners
- Proactively partner with each direct report to ensure
development needs and career objectives are clearly expressed,
documented, and tracked persistently -
- Develop IDS area strategies and objectives and encourage the
adoption of IDS best practices or standardized processes -
- Develop business proposals to improve utilization of existing
assets and drive value from these assets -
- Coordinate IDS process alignment by leading a team in the
delivery of projects and services -2. Solution Delivery
- Drive account focused strategic and business plan discussions
with business leaders about upcoming business needs and
transformation possibilities
- Deliver critical initiatives such as 7 Elements 2.0, advancing
the data analytics strategies for E&C and CAS, etc.
- Oversee robust release management practices and ensure
proactive alignment with business partners
- Ensure clear communication channels with all stakeholders
involved in the solution delivery efforts
- Proactively manage vendor relationships, project risk and
issues while identifying the appropriate mitigations3. Service
Management - -
- Ensure proactive sustainability and resilience for applications
and platforms across the account
- Develop strong relationships with internal Service Owners,
service providers and Supplier Managers in Lilly IDS organizations
regarding the delivery of end-to-end services -
- Designs, implements, and manages the Service Level Management
process to deliver the end-to-end IT service at a level that
supports the business need and requirements -
- Engage in continuous improvement through annual reviews of the
Service Management processesBasic Qualifications
- Bachelor's degree or 5 years of related experience in IT
solution delivery
- Experience in developing and executing long-term strategies and
transformations
- Experience in providing technical coaching and feedback to
business analysts, technology professionals, and quality
professionals -
- Experience in developing budgets, forecasts, and plans, and
demonstrated ability to manage to financial plans -
- Experience in vendor management to provide solutions and
services -
- Qualified candidates must be legally authorized to be employed
in the United States. Lilly does not anticipate providing
sponsorship for employment visa status (e.g., H-1B or TN status)
for this employment position.Additional Skills/Preferences
- Demonstrated strong customer interaction skills -
- Demonstrated ability to think creatively about complex business
problems and resolve these through new approaches -
- Experience managing privacy information -
- Previous supervisory experience
- Experience delivering projects with the Agile methodology
- Experience in successfully delivering to quality standards
within the Lilly Quality System -
- Previous experience in an application delivery or application
services center of excellence or central infrastructure support
team -#ITEli Lilly and Company, Lilly USA, LLC and our wholly owned
subsidiaries (collectively "Lilly") are committed to help
individuals with disabilities to participate in the workforce and
ensure equal opportunity to compete for jobs. If you require an
accommodation to submit a resume for positions at Lilly, please
email Lilly Human Resources (
Lilly_Recruiting_Compliance@lists.lilly.com ) for further
assistance. Please note This email address is intended for use only
to request an accommodation as part of the application process. Any
other correspondence will not receive a response.Lilly is an
EEO/Affirmative Action Employer and does not discriminate on the
basis of age, race, color, religion, gender, sexual orientation,
gender identity, gender expression, national origin, protected
veteran status, disability or any other legally protected
status.Our employee resource groups (ERGs) offer strong support
networks for their members and help our company develop talented
individuals for future leadership roles. Our current groups
include: Africa, Middle East, Central Asia Network, African
American Network, Chinese Culture Network, Early Career
Professionals, Japanese International Leadership Network (JILN),
Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ
+ Allies), Veterans Leadership Network, Women's Network, Working
and Living with Disabilities. Learn more about all of our groups.As
a condition of employment with Eli Lilly and Company and its
subsidiaries in the United States and Puerto Rico, you must be
fully COVID-19 vaccinated and provide proof of vaccination
satisfactory to the company (subject to applicable
law).#WeAreLilly
Keywords: Eli Lilly and Company, Indianapolis , Associate Director - Enterprise Business Solutions, Executive , Indianapolis, Indiana
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