Associate Director - Enterprise Business Solutions

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: January 26, 2023

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. Enterprise Business Solutions (EBS) IDS exists to provide solution delivery, release management, and service management capabilities for various functions across Global Services. This position will serve as the IDS Associate Director for the IDS team that supports Ethics & Compliance (E&C) and Travel & Expense (T&E).This position will partner with the Enterprise Business Solutions Sr. Director to deliver on the operations roadmap and enable any transformation initiatives.Key Objectives and Deliverables:The following IT Roles are included in this position: -Resource Management (30%); Solution Delivery (40%); Service Management (30%)1. Resource Management - -

• Develops staffing strategy, manages resource capacity, and provides coaching to direct reports and IDS partners
• Proactively partner with each direct report to ensure development needs and career objectives are clearly expressed, documented, and tracked persistently -
• Develop IDS area strategies and objectives and encourage the adoption of IDS best practices or standardized processes -
• Develop business proposals to improve utilization of existing assets and drive value from these assets -
• Coordinate IDS process alignment by leading a team in the delivery of projects and services -2. Solution Delivery
  • Drive account focused strategic and business plan discussions with business leaders about upcoming business needs and transformation possibilities
  • Deliver critical initiatives such as 7 Elements 2.0, advancing the data analytics strategies for E&C and CAS, etc.
  • Oversee robust release management practices and ensure proactive alignment with business partners
  • Ensure clear communication channels with all stakeholders involved in the solution delivery efforts
  • Proactively manage vendor relationships, project risk and issues while identifying the appropriate mitigations3. Service Management - -
    • Ensure proactive sustainability and resilience for applications and platforms across the account
    • Develop strong relationships with internal Service Owners, service providers and Supplier Managers in Lilly IDS organizations regarding the delivery of end-to-end services -
    • Designs, implements, and manages the Service Level Management process to deliver the end-to-end IT service at a level that supports the business need and requirements -
      • Engage in continuous improvement through annual reviews of the Service Management processesBasic Qualifications
        • Bachelor's degree or 5 years of related experience in IT solution delivery
        • Experience in developing and executing long-term strategies and transformations
        • Experience in providing technical coaching and feedback to business analysts, technology professionals, and quality professionals -
        • Experience in developing budgets, forecasts, and plans, and demonstrated ability to manage to financial plans -
        • Experience in vendor management to provide solutions and services -
        • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.Additional Skills/Preferences
          • Demonstrated strong customer interaction skills -
          • Demonstrated ability to think creatively about complex business problems and resolve these through new approaches -
          • Experience managing privacy information -
          • Previous supervisory experience
          • Experience delivering projects with the Agile methodology
          • Experience in successfully delivering to quality standards within the Lilly Quality System -
          • Previous experience in an application delivery or application services center of excellence or central infrastructure support team -#ITEli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).#WeAreLilly

Keywords: Eli Lilly and Company, Indianapolis , Associate Director - Enterprise Business Solutions, Executive , Indianapolis, Indiana