Director, Service Delivery
Company: TTEC
Location: Indianapolis
Posted on: September 16, 2023
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Director - Service Delivery working remotely in the
United States, you'll be a part of creating and delivering amazing
customer experiences while you also #experienceTTEC, an
award-winning employment experience and company culture.What You'll
be DoingLooking for an opportunity to manage client relationships?
Do you have a passion to motivate others? You'll work closely with
clients to discuss goals and needs, make sure your team is aligned
with new information on projects, and actively work to improve
processes and performance to enhance results. You'll ensure a
healthy, continuous relationship with the client, as you are the
face of TTEC, as well as playing an active role in developing your
team and motivating them to reach for amazing.--You'll report to
the Executive Director, Service Delivery. You'll make an impact
through your client and team relationships, encouraging and
motivating your team to resolve issues, accomplish goals and
influence their career mobility.The anticipated salary range for
individuals expressing interest in this position is $135,000.00
USD. This position is eligible to participate in an annual
incentive program.During a Typical Day, You'll
- Actively manage communications with clients and business
partners to uphold a healthy relationship as well as makingsure
goals are aligned and needs are being met
- Motivate others by driving client messages to your team, then
actively engage and support staff to ensure projects are on track
and up to date with the latest information
- Improve the key success metrics associated with goals. These
include:Forecasting accuracyRevenue and margin goalsClient,
customer, and Employee satisfaction scoresCall volume
projectionsContractual bonus goalsContractual client metric
goalsWhat You Bring to the Role
- Associate degree, technical school or equivalent work
experience
- 2 years --call center management experience
- Continuously promote a performance-driven culture and always
work towards reaching for amazing
- Mentor and inspire others
- Engage and support your team in making sure they have the
proper tools and systems to accomplish day-to-day tasks
- Customer focused mindsetWhat You Can Expect--
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement)Visit
www.mybenefits.ttec.com for more information.About TTEC--Our
business is about making customers happy. That's all we do. Since
1982, we've helped companies build engaged, pleased, profitable
customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and
hypergrowth brands, we talk, message, text, and video chat with
millions of customers every day. These exceptional customer
experiences start with you.TTEC is proud to be an equal opportunity
employer where all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. We
aim to reflect the communities we serve, by not only delivering
amazing service and technology, but also humanity. We make it a
point to make sure all our employees feel valued, belonging, and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength because it enables us to
view things from different vantage points and for you to bring
value to the table in your own unique way.#LI-RemoteEmployment
Requirements: TTEC requires all employees hired in the United
States to successfully pass a background check and depending on
location and client program a drug test, as a condition of
employment. TTEC is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status.
Keywords: TTEC, Indianapolis , Director, Service Delivery, Executive , Indianapolis, Indiana
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