Director, Service Delivery

Company: TTEC
Location: Indianapolis
Posted on: September 16, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As a Director - Service Delivery working remotely in the United States, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be DoingLooking for an opportunity to manage client relationships? Do you have a passion to motivate others? You'll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.--You'll report to the Executive Director, Service Delivery. You'll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.The anticipated salary range for individuals expressing interest in this position is $135,000.00 USD. This position is eligible to participate in an annual incentive program.During a Typical Day, You'll

• Actively manage communications with clients and business partners to uphold a healthy relationship as well as makingsure goals are aligned and needs are being met
• Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
• Improve the key success metrics associated with goals. These include:Forecasting accuracyRevenue and margin goalsClient, customer, and Employee satisfaction scoresCall volume projectionsContractual bonus goalsContractual client metric goalsWhat You Bring to the Role
  • Associate degree, technical school or equivalent work experience
  • 2 years --call center management experience
  • Continuously promote a performance-driven culture and always work towards reaching for amazing
  • Mentor and inspire others
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Customer focused mindsetWhat You Can Expect--
    • Supportive of your career and professional development
    • An inclusive culture and community minded organization where giving back is encouraged
    • A global team of curious lifelong learners guided by our company values
    • Ask us about our paid time off (PTO) and wellness and healthcare benefits
    • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTEC--Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-RemoteEmployment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: TTEC, Indianapolis , Director, Service Delivery, Executive , Indianapolis, Indiana