Director, Service Delivery
Company: TTEC
Location: Indianapolis
Posted on: September 17, 2023
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Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Site Director - Service Delivery working hybrid in
the U.S., you'll be a part of creating and delivering amazing
customer experiences while you also #experienceTTEC, an
award-winning employment experience and company culture.What You'll
be DoingLooking for an opportunity to manage client relationships?
Do you have a passion to motivate others? You'll work closely with
clients to discuss goals and needs, make sure your team is aligned
with new information on projects, and actively work to improve
processes and performance to enhance results. You'll ensure a
healthy, continuous relationship with the client, as you are the
face of TTEC, as well as playing an active role in developing your
team and motivating them to reach for amazing. The Site Director
shall have dotted line accountability to Covered California and to
whom all project communication shall be addressed and will have
authority to act on all aspects of this Agreement. This person will
be responsible for the overall project on behalf of the Contractor
and will be Covered California's contact for all invoice
issuesYou'll report to the Vice President, Operations. You'll make
an impact through your client and team relationships, encouraging
and motivating your team to resolve issues, accomplish goals and
influence their career mobility.The anticipated starting salary
range for individuals expressing interest in this position is
between $79,000.00-$120,000.00 USD. This position is eligible to
participate in an annual incentive program.During a Typical Day,
You'll
--------------- Actively manage communications with clients and
business partners to uphold a healthy relationship as well as
making sure goals are aligned and needs are being met
--------------- Motivate others by driving client messages to your
team, then actively engage and support staff to ensure projects are
on track and up to date with the latest information
--------------- Improve the key success metrics associated with
goals. These include:o---- Forecasting accuracyo---- Revenue and
margin goalso---- Client, customer, and Employee satisfaction
scoreso---- Call volume projectionso---- Contractual bonus
goalso---- Contractual client metric goals----What You Bring to the
Role
--------------- Associate degree
--------------- 7 years' experience Managing call center management
experience
--------------- 5 years' experience as a primary client
interface
--------------- Continuously promote a performance-driven culture
and always work towards reaching for amazing
--------------- Mentor and inspire others
--------------- Engage and support your team in making sure they
have the proper tools and systems to accomplish day-to-day
tasks
--------------- Customer focused mindsetWhat You Can Expect
--------------- Supportive of your career and professional
development
--------------- An inclusive culture and community minded
organization where giving back is encouraged
--------------- A global team of curious lifelong learners guided
by our company values
--------------- Ask us about our paid time off (PTO) and wellness
and healthcare benefits
--------------- And yes... a great compensation package and
performance bonus opportunities, benefits you'd expect and maybe a
few that would pleasantly surprise you (like tuition
reimbursement)Visit www.mybenefits.ttec.com for more
information.About TTEC--Our business is about making customers
happy. That's all we do. Since 1982, we've helped companies build
engaged, pleased, profitable customer experiences powered by our
combination of humanity and technology. On behalf of many of the
world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These
exceptional customer experiences start with you.TTEC is proud to be
an equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.#LI-Hybrid
Keywords: TTEC, Indianapolis , Director, Service Delivery, Executive , Indianapolis, Indiana
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