Incident Management Specialist IT - Remote
Company: Prime Therapeutics
Location: Indianapolis
Posted on: September 17, 2023
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Job Description:
Our work matters. We help people get the medicine they need to
feel better and live well. We do not lose sight of that. It fuels
our passion and drives every decision we make.
Job Posting Title
Incident Management Specialist IT - Remote
Job Description
The Incident Management Specialist IT is responsible for serving a
critical role in protecting the availability of Prime Therapeutics'
production IT infrastructure. This position is responsible for
acting as an escalation catalyst and coordinator of major/critical
incident response efforts and for providing clear and effective
communication on large and/or complex incidents to key IT and
business stakeholders. This position is also responsible for
escalating and coordinating corrective action to restore normal
service operation as quickly as possible to minimize the impact on
business operations.
Responsibilities
Serve as technical and process lead for troubleshooting and driving
resolution on large complex issues (Major Incidents) and lead team
to deliver effective, quality incident management for operations to
ensure optimal availability of services and technology
Collaborate with vendors/suppliers/internal teams (i.e. Service
Desk and Level2/Level3 Support) to aid efforts in clarifying,
documenting, and improving the integration of services, process,
and systems
Deliver continuous, measurable improvements to improve process
quality and efficiency, reduce the duration of impactful incidents,
drive root cause analysis and resolution to eliminate future
occurrences, and control costs
Work closely with peers across IT to provide best-in-class services
to clients, members, and internal customers
Provide thought leadership for issue resolution, understand the
technical landscape of the environment, and define direction based
on sound technical knowledge
Participate in on-call rotation with 24x7 coverage for Major
Incident Manager responsibilities
Other duties as assigned
Minimum Qualifications
Bachelor's degree in IT Business, IT Service, or related area of
study, or equivalent combination of education and/or relevant work
experience; HS diploma or GED is required
5 years experience in IT Service organization (i.e., service desk,
incident management, application/infrastructure support, etc.)
Must be eligible to work in the United States without need for work
visa or residency sponsorship
Additional Qualifications
Experience using Service Management application such as HP Service
Desk, ServiceNow, Remedy
Proven Microsoft Office suite proficiency
Knowledge of computer operating systems, application, and
maintenance in a variety of platforms, and Incident Management
Ability to manage multiple and changing priorities and requests
simultaneously, and to interact with individuals at all levels of
the organization effectively
Excellent organizational, interpersonal and time management
skills
Strong sense of urgency and ability to multi-task under
pressure
Excellent recall of information with the ability to grasp technical
concepts quickly, adapt well to change, and deal effectively with
emergency situations
Demonstrated effective written, verbal and presentation
communication skills; ability to think creatively
Demonstrated effectiveness at conflict management and consensus
building
Preferred Qualifications
ITIL Foundations Certification
Incident Management Practitioner Certification desired
Experience in health care services
Experience working in a production data center environment with
formal incident manager responsibilities
Minimum Physical Job Requirements
Ability to work a flexible schedule including weekends, holidays,
overtime, on-call, and shifts outside of Prime's core business
hours of 9:00 a.m. to 3:00 p.m. for critical incidents
Constantly required to sit, use hands to handle or feel, talk and
hear
Frequently required to reach with hands and arms
Occasionally required to lift and/or move up to 10 pounds
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus
Reporting Structure
Potential pay for this position ranges from $85,500.00 -
$136,700.00 based on experience and skills. Pay range may vary by
8% depending on applicant location.
To review our Benefits, Incentives and Additional Compensation,
visit our Benefits Page
(https://www.primetherapeutics.com/careers/benefits/) and click on
the "Benefits at a glance" button for more detail.
Prime Therapeutics LLC is an Equal Opportunity Employer. We
encourage diverse candidates to apply and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex (including pregnancy), sexual orientation,
gender identity or expression, genetic information, marital status,
family status, national origin, age, disability, veteran status, or
any other legally protected class under federal, state, or local
law.
Prime Therapeutics' fast-paced and dynamic work environment is
ideal for proactively addressing the constant changes in today's
health care industry. Our employees are involved, empowered, and
rewarded for their achievements. We value new ideas and work
collaboratively to provide the highest quality of care and service
to our members.
If you are looking to advance your career within a growing,
team-oriented, award-winning company, apply to Prime Therapeutics
today and start making a difference in people's lives.
Prime Therapeutics LLC is an Equal Opportunity Employer. We
encourage diverse candidates to apply and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status. --- If you are an applicant
with a disability and need a reasonable accommodation for any part
of the employment process, please contact Human Resources at
1.866.469.1257 or email Careers@primetherapeutics.com.
Keywords: Prime Therapeutics, Indianapolis , Incident Management Specialist IT - Remote, Executive , Indianapolis, Indiana
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