Director of Event Operations
Company: White Lodging Services, Inc.
Location: Indianapolis
Posted on: November 19, 2023
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Job Description:
Summary:Oversee the entire banquet operation, including service
and set-up. Responsible for training and developing associates.
Assist Guests efficiently, graciously, and
professionally.Responsibilities* Responsible for overseeing the
Event Services Department. The overall success of this department
will be the responsibility of the assistant Direct* Review all
resumes and Banquet Event Orders to ensure all functions are
properly staffed and the correct amount of food, beverage, and
supplies are ordered.* Maintain and conduct inventories as required
to ensure proper inventories are kept for upcoming business
levels.* Develop and maintain a strong relationship with clients to
ensure repeat business and exceed guest satisfaction survey
scores.* Ensure accurate and timely set-up of all functions and
meetings while maintaining all Marriott standards in place.* Assist
in coordinating weekly schedule when needed* Needs to be able to do
payroll for all hourly associates in the department.* Able to do
all ordering for food and beverage products used in the
department.* Must be able to work a flexible schedule as business
levels dictate.* Basic computer skills to include basic Microsoft
Office, Delphi, Meeting Matrix and Outlook.* Ability to adapt and
change how work is performed when unexpected situations are
presented.* Attend pre-planning meetings and pre-convention
meetings with clients. Build relationships with clients before they
arrive through pre-planning meetings.* Ability to build a
successful and cohesive team that can accomplish all goals set for
the department.* Needs to properly train associates so that things
can be delegated to them when business levels are extremely high.*
Ability to plan and organize on the front end to ensure flawless
execution of food functions and meetings.* Interacts with guests on
a consistent basis to ensure we are exceeding the clients'
expectations.* Ability to turn a client around when an unpleasant
situation has occurred for the client. Need the ability to really
listen to the client and confirm their expectations so the meeting
or event will still be a successful one.* Ability to control
banquet beverage and food supply ordering in the department to
exceed operating income margins.* Ability to handle stressful
situations and make decisions that will alleviate the stress.* Help
coordinate the efforts of the hotel to achieve green meeting
certification.* Attends BEO meeting to ensure equipment and
staffing levels are adequate* Participates in pre-shift meetings to
assist with improving service standards.* Assists the Director with
scheduled walkthroughs of the facility to identify any damage to
the assets.* Needs to be able to work with the team and our clients
to ensure ESS score expectations are exceeded* Help control liquor,
food, labor and supplies to ensure operating income budgets are
exceeded.* Properly train and monitor staff so that service
standards are met and we protect the asset so that damage to the
hotel is minimized.Other InformationCOMPETENCIES* Change Leader*
Develop Talent* Developing Leaders* Generate Revenue* Goal Setting*
Inspire followership* Motivation* Results Oriented* Select and
Recruit Talent* Written CommunicationSKILLS* Effective
communication skills. * Manage interpersonal conflict situations
effectively. * Ability to execute outstanding events. * Understand
A/V products and services. * Understand operational challenges; can
develop and implement solutions. * Effective decision making skills
EDUCATION/EXPERIENCE* High School Diploma or equivalent required;
Bachelor's Degree preferred * Previous leadership experience
preferred* Previous event experience preferredFULL TIME BENEFIT
OVERVIEW* Medical, Dental, and Vision* Short- and Long-Term
Disability and Life Insurance* Employee Assistance Program (EAP)*
401(k)* Paid Time Off to include Vacation, Holidays, & Sick*
Tuition Reimbursement* Complimentary and Discounted RoomsLocation
Code: 2550
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Keywords: White Lodging Services, Inc., Indianapolis , Director of Event Operations, Executive , Indianapolis, Indiana
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