Associate Director, Ticket Sales & Operations (Advertising/Sales Specialist)

Company: Indiana University
Location: Indianapolis
Posted on: May 7, 2024

Job Description:

DepartmentATHLETICS (IN-ATHL-IUINA) Department InformationIndiana University (IU) Indianapolis is in downtown Indianapolis, and as Indiana's premier urban public research university. IU Indianapolis believes in the power of transformation. We are committed to providing educational opportunities that transform the lives of our students, our community, and the changing world around us. IU Indianapolis Athletics is a Division I member of the NCAA and The Horizon League striving to recruit, retain, and graduate champions. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category. For more information, please visit the website here. Job SummaryThe Associate Director of Ticket Sales & Operations reports to Assistant Athletic Director of Marketing and leads all outbound ticket sales efforts for IU Indianapolis Athletics Department. This position is responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department, including adherence to all department policies and procedures, as well as the rules and regulations of the IU Indianapolis, Horizon League, and the NCAA.Department-Specific Responsibilities

• Helps to provide daily supervision of all ticketing operations and functions for athletics.
• Coordinates and leads all outbound ticket sales efforts (season, partial, renewals, group and individual) through a best practice approach.
• Assists with invoicing and renewals for all ticketed sports.
• Helps to develop new leads through community engagement opportunities and networking.
• Assists with customer relations, including prospects, season ticket holders and donors, by providing excellent customer service and maintaining accurate records.
• Prepares and maintains box office reports required for the campus.
• Assists with the daily management of the Box Office, as well as with game day management for the athletic, arena, and other events as assigned.
• Assists to provide supervision of part-time ticket office employees with daily and gameday ticket operations.
• Works with Director of Operations to assist on game day operations.
• Manages certain game day operations.
• Helps recruit and retain student workers and game day workers.General Responsibilities
  • Independently initiates advertising/sales agreements with clients, applying volume or group discounts when appropriate.
  • Regularly conveys various product/service and/or advertising options to potential customers and answers questions about policies and procedures; acts as a liaison with creative services and production staff when applicable.
  • Creates advertising/sales plans and recommends cost-savings and revenue-increasing strategies to manager.
  • Responds to customer inquiries and regularly provides quotes, terms and conditions, and creates contracts.
  • Resolves complex customer questions and complaints.
  • Prepares and interprets reports of advertising and sales figures; independently corrects basic and moderately complex issues.
  • Performs analysis of transactions and accounts against targeted goals and communicates discrepancies to manager.
  • May provide guidance to lower-level Advertising/Sales Specialists, Advertising/Sales Assistants, or hourly employees.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.EDUCATIONRequired
    • Bachelor's degree in advertising, marketing, or related fieldWORK EXPERIENCERequired
      • 2 years in relevant fieldPreferred
        • 1 year of ticket office or internship experience in professional or college athleticsSKILLSRequired
          • Proficient communication skills
          • Maintains a high degree of professionalism
          • Demonstrates time management and priority setting skills
          • Demonstrates a high commitment to quality
          • Possesses flexibility to work in a fast paced, dynamic environment
          • Seeks to acquire knowledge in area of specialty
          • Highly thorough and dependable
          • Demonstrates a high level of accuracy, even under pressurePreferred
            • Excellent organizational, customer service and communication skills
            • Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds
            • Current knowledge of NCAA rules Working Conditions / DemandsThis work requires availability outside of normal business hours on some nights and weekends to assist events and promoters and finalize ticket situations.This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
              • Multiple plan options for medical insurance
              • Dental insurance
              • Health Savings Account with generous IU contribution
              • Life insurance, LTD, and AD&D options
              • Base retirement plan contribution from IU, subject to vesting
              • Additional supplemental retirement plan options
              • Tuition benefit for IU classes
              • 10 paid holidays per year
              • Generous Paid Time Off
              • Paid Parental Leave
              • Employee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: CareerFLSA: ExemptJob Function: Marketing & CommunicationsJob Family: Advertising & Sales Click here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Keywords: Indiana University, Indianapolis , Associate Director, Ticket Sales & Operations (Advertising/Sales Specialist), Executive , Indianapolis, Indiana