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Service Manager

Company: Morgan Services
Location: Indianapolis
Posted on: August 17, 2019

Job Description:

Position Profile: The Service Manager is the principle service executive of the Area responsible for generating and retaining revenue and profit from our customers. The Service Manager is responsible for creation and implementation of the Area service plan and making necessary recommendations to the General Manager and management team as well as work to position Morgan as the value leader in the market segments in which we compete.

Duties and responsibilities include but are not limited to:

  • Service Manager must regularly meet with key customers, assess current service levels, identify emerging and or unmet needs, and implement corrections and or recommendations that improve service effectiveness.
  • Retain target customer base through relationship building and renewing contracts.
  • Achieve Service department goals in budget, customer retention, revenue and profit growth, and material control.
  • With Area Management team, develop area pricing and contract terms strategy for each market segment.
  • Recruit, hire and train all service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing and profitability.
  • Advise the management team of competitive trends.
    • Responsible for service administration, including systems adherence, compensation and reports.
    • Protect company resources including members, material and fleet resources by following all Morgan policies.
    • Be a leader in executing strategies to achieve new company initiatives.
    • Conduct regular performance reviews/\"get-togethers.\"
      DESIRED TRAITS:
      • Proven leader with ability to manage, inspire and motivate a large service team inclusive of Managers, Supervisors and Route Service Representatives.
      • Team player that works well with all Area operating departments.
      • Strategic operating focus focused on outstanding customer service.
      • Strong negotiation skills.
      • Communicate in a clear, confident manner as an authority on service deliverables.
      • Comfortable with face to face communication with customers and the ability to build rapport.
      • Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
      • Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
      • Understands another's point of view.
      • Extremely flexible and can handle sudden changes to routine.
      • Ability to develop relationships with external and internal customers.
      • High sense of urgency and follow through.
      • Reliable, disciplined, trustworthy and uses a common sense approach to customer issues.
      • Highly organized and uses time efficiently.
      • Leader with coaching ability.
      • Comfortable with technology.
        EDUCATION

        College Degree a plus.

        OTHER

        Current driver's license and good driving record.

        Successfully pass hair follicle drug test. Associated topics: customer care manager, customer service team manager, director, gerente de servicio, management experience, monitor, operations manager, review, service manager, supervisor Associated topics: customer care manager, customer service team manager, director, gerente de servicio, management experience, monitor, operations manager, review, service manager, supervisor Associated topics: customer care manager, customer service team manager, director, gerente de servicio, management experience, monitor, operations manager, review, service manager, supervisor Associated topics: customer care manager, customer service team manager, director, gerente de servicio, management experience, monitor, operations manager, review, service manager, supervisor

Keywords: Morgan Services, Indianapolis , Service Manager, Executive , Indianapolis, Indiana

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