Associate Pharmacy Care Coordinator

Company: UnitedHealth Group
Location: Indianapolis
Posted on: May 28, 2023

Job Description:

Landmark Health, a part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

The Associate Pharmacy Care Coordinator is a pivotal member of the Landmark Interdisciplinary Team. This role actively engages with patients telephonically, Landmark providers in person, and community providers, pharmacies, insurance companies telephonically. The incumbent will use compassion and empathy to earn patients' and caregivers' trust, persistence to support and advocate for them, and excellent communication skills to build impactful relationships.

Hours: Monday - Friday, 8:30 AM to 5:00 PM

Location: Indianapolis, IN

Primary Responsibilities:

• Responsible for maintaining and restocking medications and supplies for providers in assigned territory
• Organize and maintain a consistent stock of inventory by ordering and receiving stock
• Ensure accuracy of the digital vs the physical inventory on hand
• Ensure provider compliance by tracking medication and supply usage and documentation
• Maintain medical refrigerator, document daily temperatures, and download temperature reports. Provide support to the market during annual flu campaign
• Provide support to the pharmacist and market pharmacy team for clinical pharmacy programs by completing phone calls, faxing patients, providers, pharmacies and/or health plans
• Call and follow up with patients as directed by the pharmacist and will relay findings to pharmacist
• Contact and follow-up with community providers and prescribers via fax and phone regarding pharmacist recommendations, track status, triage pharmacy fax inbox for responses
• Contact community pharmacies to verify co-pays and/or to investigate medication access issues on behalf of patients
• Educates patients on pharmacy-based rules related to medication resources or assistance program
• Provide support and guidance to patients and the market on medication adherence by actively communicating pill packaging, home delivery, and mail order solutions
• Execute and maintains reports and mail patient education to patients
• Triage incoming Landmark Pharmacy tasks and referrals and track status
• Perform other duties and projects as assigned
  What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    
    Required Qualifications:
    • High School Diploma/GED (or higher) OR 2+ years of pharmacy or PBM experience
    • 1+ years of pharmacy or PBM experience
    • Intermediate level of proficiency with Microsoft Office (including Excel)
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
      Preferred Qualifications:
      • Active/current National Pharmacy Technician Certification (PTCB, NCCT, or ExCPT)
      • 3+ years of current or recent pharmacy or PBM experience
      • Geriatric or Medicare Part D experience
        Soft Skills:
        • Ability to work in a fast-paced environment that is constantly changing
        • Excellent telephonic customer service
          To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
          
          Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged, and high-performing teams to help solve important challenges.
          
          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
          
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
          
          

Keywords: UnitedHealth Group, Indianapolis , Associate Pharmacy Care Coordinator, Healthcare , Indianapolis, Indiana