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Physician / Telemedicine / Indiana / Locum or Permanent / Telemedicine Coordinator - Indianapolis,

Company: OptumCare
Location: Indianapolis
Posted on: September 18, 2023

Job Description:

Opportunities with American Health Network, part of Optum. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. Were a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. Were also part of Optum, in the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. Thats an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for employees and places a high value on their physical, emotional, financial and other aspects of well-being.
The Virtual Health Coordinator serves as point-of-contact for virtual health care activities at American Health Network part of Optum. Working with Virtual Health director on operational support of virtual health program. Schedule appointments, Setup and test equipment, collect evaluation data, support physician and patient during consultation, support and promote program in local community. Requires the ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public. Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions. Must Possess excellent attention to detail, follow through and communications skills with all levels within the organization
Primary Responsibilities:

  • Communicate with Client/Employer plan administrators:
    • New employee members
    • Provide marketing material requested by the plan administrators for employer groups
    • Provide utilization reports for employers and health plans
    • Collaborate with Marketing on communication and communication materials for clients
    • Scheduling:
      • Patients Assist practices/patient with virtual care appointment scheduling
      • Provider
        • Distribute provider schedule to all virtual health providers
        • Monitor, assign and manage provider on-call schedule on the Admin portal
        • Monitor daily coverage on Admin portal/Provider portal
        • Support:
          • Monitor emails send to from Teladoc and UMR
          • Monitor emails send to by providers
          • Review any patient responses and work with patients to resolve issues
            • Manage refunds if needed from OC24health side
            • Follow up on issues reported due to payment issues
            • Monitor patient satisfaction survey results and work with Telemed Leader to improve patient satisfaction
            • Collaborate with Teladoc tech support as necessary
            • Open and monitor tickets in Team Support on Teladoc side
            • Provide demonstration of virtual health platform for new and participating providers
            • Add/manage new users and roles
            • Configure templates, settings, advertisements and coupons
            • Edits persons and profiles
            • Manage/activate/deactivate user accounts
            • Manage configured patients and person search
            • Monitor patient registration
            • Reset passwords
            • Assist practices with scheduling virtual care appointments
            • Assist with provider setup and onboarding
            • Assist with troubleshooting document interface issues
            • Attends meetings and participates on committees as requested
            • Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
            • Performs other related duties and responsibilities as directed Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Keywords: OptumCare, Indianapolis , Physician / Telemedicine / Indiana / Locum or Permanent / Telemedicine Coordinator - Indianapolis,, Healthcare , Indianapolis, Indiana

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