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Veterinary Practice Manager

Company: Rockville Road Animal Hospital
Location: Indianapolis
Posted on: May 11, 2024

Job Description:

Company DescriptionRockville Road Animal Hospital is a well-established, progressive, fast paced 2 doctor small animal general practice with lots of growth potential located just 5 minutes away from I-465, the beltway circling Indianapolis. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, High Speed Dentistry, Cold Laser Therapy, In-House Diagnostics, Digital full-body x-ray, and dental radiology, and more.Rockville Road Animal Hospital is in Indianapolis, known for being one of the most affordable big cities in the country offering a diverse population, ample indoor and outdoor entertainment options, and sports including the NBA, NFL, Indy Car racing and more! The proximity to I-465 and several other major highways, allows for easy commute to almost anywhere in Indiana. Whether you choose to live in downtown Indy or one of the surrounding suburbs you will find outstanding schools and plenty to do, making it an ideal place to raise a family! Popular activities include hiking, biking, concerts and festivals, sporting events including the Indianapolis 500, visiting museums (including the worlds largest Childrens Museum), and the theater. Indianapolis is a wonderful place to enjoy a healthy and active work-life balance.To learn more about us click here.Job DescriptionWere looking for:A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice managers responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.Job duties include, but are not limited to:Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners orders concerning animal care and treatment.Ensuring that pet owners' complaints are promptly addressed and resolved.Strong client service skills.Preparing employee work schedules and managing the office staff.Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.Answering telephone calls in a polite and professional manner.Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.Ensure payroll is completed and submitted accurately and in a timely manner.Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.Promptly notifying the appropriate veterinary staff of emergency cases.Interviewing suitable office staff candidates and providing training to office employees as needed.Perform other duties as assignedQualificationsQualifications:Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferredknowledgeable in veterinary medicine terminology and how to run a veterinary hospitalCompassionate, Calm, Team Player, Multi-Tasker and Strong CommunicatorHighly organized and possess computer skillsSelf-starter with the desire to continue to advance your knowledge and skillsetOpen availability with flexibility to change hours based on hospitals needsSPECIAL WORKING CONDITIONS+ Ability to sit or stand and work at a computer for long periods of time.+ Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)+ Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.+ Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.+ The noise level in the work environment is moderately high. Ear plugs will be available upon request.+ Job requires sufficient ambulatory skills in order to perform required duties while working.+ Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.+ Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.Additional InformationWe offer our staff:Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental Leave ProgramCompetitive CompensationContinuing Education Allowance (applies to licensed/registered/certified roles)Tuition Assistance ProgramAccess to a CVA/CVT/CVPM Partnership through Penn FosterCareer Development OpportunitiesReferral Bonus Program for most positions!Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Originby Jobble

Keywords: Rockville Road Animal Hospital, Indianapolis , Veterinary Practice Manager, Healthcare , Indianapolis, Indiana

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