Associate Director, Medical Affairs Intelligence & Analytics
Company: Eli Lilly and Company
Location: Indianapolis
Posted on: July 10, 2025
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Job Description:
At Lilly, we unite caring with discovery to make life better for
people around the world. We are a global healthcare leader
headquartered in Indianapolis, Indiana. Our employees around the
world work to discover and bring life-changing medicines to those
who need them, improve the understanding and management of disease,
and give back to our communities through philanthropy and
volunteerism. We give our best effort to our work, and we put
people first. We’re looking for people who are determined to make
life better for people around the world. Purpose: The purpose of
the Associate Director, Medical Affairs Intelligence and Analytics
role is to implement the Global Knowledge Centered Capabilities –
Analytics strategy and Lead Medical Affairs Insight Generation and
Action training and education activities. Primary Responsibilities:
This job description is intended to provide a general overview of
the job requirements at the time it was prepared. The job
requirements of any position may change over time and may include
additional responsibilities not specifically described in the job
description. Consult with your supervision regarding your actual
job responsibilities and any related duties that may be required
for the position. Effective collection and analysis of all customer
questions and delivery of medical information and solutions to meet
customer needs is critical to enabling Lilly's goal of creating
positive customer experiences and improving individual patient
outcomes. Ensuring that documented customer needs drive Strategic
Disclosures, Medical Education, Medical Information and Clinical
Plans will advance Lilly's goal to provide clinically relevant
answers. Global Medical has a need for cross functional and cross
geographic coordination to develop new and innovative capabilities
which enable medical teams to better understand customer questions,
information and insights and to be more nimble in providing
information and solutions which are more seamless; transparent,
rapid-in-response and aligned with customer preferences. A
component of the analyses involves performing linguistic and
semantic text analyses of our customer interactions. The Global
Customer Information and Analytics Associate Director will be
responsible for implementing the Global Medical strategy for
harnessing customer information and leveraging it to develop
insights, with the goal of developing solutions and providing
information based on customer needs/requests. Responsibilities
include, but are not limited to working with internal teams to
apply Lilly's internal and vendor capabilities to continually
enhance our insights from customers; improve our ability to
translate questions/needs into clinically applied knowledge;
leverage customer insights to assist health care providers to
improve patient care; and enhance our internal processes to provide
customer feedback into the drug development and decision making
processes. Global Analytics & Insights Strategy Implementation
Implement the strategy for the collection of customer questions and
other information and for the holistic analyses of that information
for the development of Insights which will inform decisions in
clinical development and the delivery of medical information and
solutions to meet customer needs. Accountable for understanding
current customer internal/external input nodes (e.g., e-channels,
marketing, medical, manufacturing, health outcomes, CPQA, and Call
Centers). Enable process that utilizes documented customer
questions and needs to drive Strategic Disclosures. Medical
Education, Medical Information and Clinical Plans. Partner
cross-functionally (with Marketing, Market Research, PRA) to
understand customer insights across all healthcare professional
roles to ensure a holistic approach to information collection and
analysis Speed local and global medical affair's ability to partner
cross functionally to translate scientific data into meaningful
insights which will drive the development of customer answers and
clinically applicable knowledge. Educate functional leads on
consistent and compliant application of capturing and assessing
customer questions and information, in order to develop actionable
insights. Work across internal teams and partner effectively with
the Medical Quality Assurance, Compliance, Legal, Regulatory and
Training teams to develop processes that meets these partners'
needs and deliver a product valued by our customers. Expected to
maintain a broad knowledge of resources and ability to easily
access and expertly integrate data and information from various
sources and technologies to ensure customer needs are addressed.
Lead Medical Insight to Action Training and Education Activities
Lead the development of an effective training program on Insight
Generation and Action Planning Serve as Insight to Action process
expert Facilitate the connection between analytics vendors and
internal business partners Track and report Medical Affairs
Intelligence metrics. Building and Maintaining Relationships
Demonstrate significant business impact and be recognized as a
credible customer expert and valued partner through relationships
within and across business units, across other functions, across
drug development phases, across geographies, as well as with
alliance partners and vendors. Seen as a customer expert (e.g.
Subject Matter Expert), partner and internal/external influencer.
Coach and mentor colleagues within and across departments. Minimum
Qualification Requirements: Bachelor's degree in healthcare
profession or health sciences with at least 5 years of industry
experience and/or work in designated therapeutic area or similar
role. Master's Degree in a healthcare profession with at least 2
years industry experience and/or work in designated therapeutic
area or similar role. PhD with post doc or equivalent experience
and/or work in designated therapeutic area or similar role.
Qualified applicants must be authorized to work in the United
States on a full-time basis. Lilly will not provide support for or
sponsor work authorization and/or visas for this role. Other
Information/Additional Preferences: There is limited travel
required of this individual, approximately 10% Must have strong
understanding of the therapeutic area and the therapeutic area
customer Demonstrated ability of comprehending large amounts of
customer feedback/insights regarding medical responses and
information needs and then communicating in a clear concise fashion
Significant direct experience in servicing customer needs for
complex information Demonstrated project time and self-management
skills Strong interpersonal skills and the ability to be flexible
in varying environments and with multiple customer groups
Demonstrated high-level end-user computer skills (e.g., databases,
word processing, tables and graphics, spreadsheets, presentations,
PowerPoint and templates) Master's Degree (e.g., Pharm.D. or
M.S.N.) Six Sigma experience Cognitive abilities, including verbal
reasoning, attention to detail, critical thinking, and analytical
ability Focuses on the customer Demonstrated change agent Ability
to work independently and as a part of a team Lilly is dedicated to
helping individuals with disabilities to actively engage in the
workforce, ensuring equal opportunities when vying for positions.
If you require accommodation to submit a resume for a position at
Lilly, please complete the accommodation request form (
https://careers.lilly.com/us/en/workplace-accommodation ) for
further assistance. Please note this is for individuals to request
an accommodation as part of the application process and any other
correspondence will not receive a response. Lilly is proud to be an
EEO Employer and does not discriminate on the basis of age, race,
color, religion, gender identity, sex, gender expression, sexual
orientation, genetic information, ancestry, national origin,
protected veteran status, disability, or any other legally
protected status. Our employee resource groups (ERGs) offer strong
support networks for their members and are open to all employees.
Our current groups include: Africa, Middle East, Central Asia
Network, Black Employees at Lilly, Chinese Culture Network,
Japanese International Leadership Network (JILN), Lilly India
Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ
Allies), Veterans Leadership Network (VLN), Women’s Initiative for
Leading at Lilly (WILL), enAble (for people with disabilities).
Learn more about all of our groups. Actual compensation will depend
on a candidate’s education, experience, skills, and geographic
location. The anticipated wage for this position is $122,250 -
$179,300 Full-time equivalent employees also will be eligible for a
company bonus (depending, in part, on company and individual
performance). In addition, Lilly offers a comprehensive benefit
program to eligible employees, including eligibility to participate
in a company-sponsored 401(k); pension; vacation benefits;
eligibility for medical, dental, vision and prescription drug
benefits; flexible benefits (e.g., healthcare and/or dependent day
care flexible spending accounts); life insurance and death
benefits; certain time off and leave of absence benefits; and
well-being benefits (e.g., employee assistance program, fitness
benefits, and employee clubs and activities).Lilly reserves the
right to amend, modify, or terminate its compensation and benefit
programs in its sole discretion and Lilly’s compensation practices
and guidelines will apply regarding the details of any promotion or
transfer of Lilly employees. WeAreLilly
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