Bilingual Customer Service Representative

Company: Aerotek
Location: Indianapolis
Posted on: February 23, 2021

Job Description:

Description:This client is a Contract Research Organization working with Pharmaceutical companies that have some kind of drug or product in development; and this site on the west side is working on the drugs that are in the human clinical trial phase. This company will send the patients/doctors/companies "KIT's" with tools needed to collect samples, and then test and store samples once received. For this department, candidates will be responsible for handling client questions or concerns. They may deal with these issues over the phone, through email or fax. They will not always be able to solve the client issue immediately and will be responsible for investigating the issue through their internal system, speaking with other company departments, and/or looking at the clients information to ensure everything is correct.Skills:Data entry, customer service, client support, investigation and analysis, customer service call centerTop Skills Details:Customer Service, Data EntryAdditional Skills & Qualifications:Must Have:- Bilingual either Italian or German preferred - Diploma/College degree- Good job tenure (1 yr. minimum in each job) - Data Entry/Customer Service experience Nice to Have:Biology, Science, or Healthcare DegreeCollege Degree Any leadershipExperience Level:Expert Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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