Hotel Operations Supervisor - Courtyard Indianapolis Castleton - (19107069)
Company: Marriott International
Location: Indianapolis
Posted on: February 22, 2021
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Job Description:
Here's To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you''ll ensure guests have a
smooth, productive stay that meets their personal and business
needs. Find Your World at Courtyard by Marriott. The Courtyard
Indianapolis Castleton, located at 8670 Allison Road, Indianapolis,
Indiana, 46250 is currently hiring a Hotel Operations Supervisor.
Responsibilities include: Promote staff engagement and team work to
provide optimum service so that guest needs are met in the Rooms
and Food & Beverage operations. Within Food and Beverage
operations: Complete opening and closing duties including setting
up necessary supplies and tools, cleaning all equipment and areas,
locking doors, etc. Inspect storage areas for organization, use of
FIFO, and cleanliness. Complete scheduled inventories and stock and
requisition necessary supplies. Monitor dining rooms for seating
availability, service, safety, and well being of guests. Complete
work orders for maintenance repairs. Within Guest Services and
Rooms operations: Inspect public areas, restrooms, fitness center,
pool area, offices and service areas after being cleaned by
Housekeeper to ensure quality standards are met. Arrange turndown
for VIPs/any package inclusive rates, etc. Communicate additions or
changes to the assignment sheets to staff (e.g., Housekeeping) as
they arise throughout the shift. Monitor the notations in MARSHA
and clear all exceptions. Keep records of Marriott Rewards
enrollments and Front Office incentive programs. Review and
maintain all Market Rate Codes. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily
memo books and document pertinent information in logbooks. Process
guest check-ins and promote room up-sales. Ensure rates match
market codes and that any exceptions are documented. Ensure checks
that come from outlets (e.g., Health Club, Retail Shop) are scanned
and charged to room. Assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, and motivating
and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Follow all company and safety and security policies and
procedures; report any maintenance problems, safety hazards,
accidents, or injuries; complete safety training and
certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary
information; protect company assets. Support all co-workers and
treat them with dignity and respect. Support team to reach common
goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds without assistance. Stand, sit, or walk for
an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g., small
print). Visually inspect tools, equipment, or machines (e. g., to
identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Move
over sloping, uneven, or slippery surfaces and steps. Welcome and
acknowledge all guests according to company standards. Speak with
others using clear and professional language, and answer telephones
using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as
requested by Supervisors. To apply now, go to:
https://jobs.marriott.com/marriott/jobs/19107069?%3Flang=en-us/
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Avon, Indiana; Carmel, Indiana; Fishers, Indiana;
Noblesville, Indiana Marriott International is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. Marriott International does not discriminate on
the basis of disability, veteran status or any other basis
protected under federal, state or local laws.
Keywords: Marriott International, Indianapolis , Hotel Operations Supervisor - Courtyard Indianapolis Castleton - (19107069), Hospitality & Tourism , Indianapolis, Indiana
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