IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

NIGHT GUEST SERVICE REPRESENTATIVE

Company: WoodSpring Suites Indianapolis Airport
Location: Indianapolis
Posted on: April 10, 2021

Job Description:

Nationwide Hotel Management Company, LLC. (NHMC) is a full-service hotel management company specializing in the economy and select service segments of the hospitality industry, with services focused on the extended stay segment. NHMC has been recognized as one of the 30 Top Hotel Companies by Hotel Management magazine. With over 120 hotels under management throughout the United States, NHMC is one of the country's largest hotel management companies, and largest within the Choice Hotels family of brands. Founded in 2003 and reorganized in 2018 NHMC is based in Wichita, Kansas. With "People First" as it's guiding principle, the company has over 1,150 associates and growing. Please visit www.nationwidehmc.com to learn more about our organization and to view additional career opportunities. This position is located at a WoodSpring Suites Hotel.

Part-time employees are eligible for both Traditional and Roth 401K with up to a 4% company match!

Position Summary

This position is an on-site position. An on-site employee is defined as an employee who is offered a room as part of their employment and who is regularly on the overnight on-call schedule. Night GSR employees are not required to live on-site, it is optional. On-site employees are regularly on-call to respond to after-hours check-ins, guest lockouts, cleaning needs, or emergencies at the hotel. During the hours that an employee is on-call, they are not required to be at the property but must respond to all on-call needs within 30 minutes.

Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.

Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready. Responds to all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to after hour on-call needs during overnight hours that the hotel lobby is closed including guest lockouts, guest relation issues, emergency situations, and late check-ins.

Position Type and Expected Hours of Work

This is a part-time position with rotating weekday and weekend shifts. It is a requirement of this position to take overnight call.

Required Education and Experience

High school diploma or equivalent.

Prior guest service experience preferred.

Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.

Excellent oral and written communication skills.

Friendly, cooperative manner and patience in dealing with customers and staff.

Must maintain a professional appearance and demeanor.

Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.

Strong organizational time management skills and problem-solving skills.

To review the full job description, click on the attachment below.

Keywords: WoodSpring Suites Indianapolis Airport, Indianapolis , NIGHT GUEST SERVICE REPRESENTATIVE, Hospitality & Tourism , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Associate
Description: Rate of Pay: 11.00 br Job Summary As a GoGetter, you will be a key player in keeping the kitchen and store running like clockwork. You will often be the first and last smiling face our customers see. (more...)
Company: GetGo
Location: Mooresville
Posted on: 04/22/2021

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Franklin
Posted on: 04/22/2021

Retail Service Technician
Description: Geared for the Driven Safety is always top of mind for Valvoline Instant Oil ChangeSM VIOC , and we want you to know that we are working hard to protect our team members and our guests with our stay-in-your-car (more...)
Company: Valvoline Instant Oil Change
Location: Franklin
Posted on: 04/22/2021


Customer Service Associate
Description: Job Description Position Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Stilesville
Posted on: 04/22/2021

Customer Service Representative
Description: Airtomic, Ducting Solutions: Located in Franklin Indiana, Airtomic Ducting Solutions is a growing ducting aerospace solutions provider. Our dynamic team works closely together to support our customers (more...)
Company: Sargent Aerospace
Location: Franklin
Posted on: 04/22/2021

Seasonal Retail Associate
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Fairland
Posted on: 04/22/2021

1st Shift Chemical Operator
Description: Chemical Operator''s Summary/Company Information: ul li A Johnson county company is looking to add to their manufacturing team making various plastic components. li The chemical operator will be (more...)
Company: Express Employment Professionals - Indianapolis (S
Location: Franklin
Posted on: 04/22/2021

Customer Service Associate
Description: Job Description Position Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Fairland
Posted on: 04/22/2021

Kitchen Exhaust Technician / No Exp Needed!
Description: WHO WE ARE: Nelbud Services Group is an employee first company that is actively seeking individuals who want to create a better life for themselves and their families. Come join a team that has made it (more...)
Company: Nelbud Services Group
Location: Indianapolis
Posted on: 04/22/2021

Parts Delivery
Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...)
Company: O'Reilly Auto Parts
Location: Brownsburg
Posted on: 04/22/2021

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds