Customer Service Delivery Advocate

Company: Carvana
Location: Indianapolis
Posted on: January 15, 2022

Job Description:

If you enjoy putting smiles on people's faces, look no further! As a Customer Service Delivery Advocate, you will be instrumental in delivering an amazing experience to our customers while they are making one of their biggest investments.PERKS AND BENEFITSOur Customer Service team members are the key to our success, so we want you to live your best life! That's why we offer more than 30 perks and benefits to support your total well-being both physically and mentally as well as financially and socially. Here are some of the amazing programs you'll have access to:

• $17.00 per hour plus overtime opportunities
• Full-time hourly position
• Comprehensive benefits package with paid time off as detailed below
• 100% paid medical insurance premiums.
• 401(k) with company match.
• Company contribution to your Health Savings Account (HSA).
• Telemedicine, Dental, Vision, Disability, and Life Insurance.
• CarvanaFit Wellbeing Program with challenges & incentives.
• Free on-demand mental health coaching & resources.
• Carvana KEYS tuition assistance program.
• Student loan repayment assistance.
• Employee Stock Purchase Plan.
• Pregnancy & family formation resources.
• Paid parental leave.
• Pawternity leave + pet care savings perk.
• PTO and paid holidays + your birthday is a holiday.
• Carvana Communities to connect team members and promote diversity & inclusion.
• Passion Projects - company sponsorship for projects in your community.
• Employee auto discount - buy your next car from Carvana!
• Carvana swag storeABOUT CARVANAOur mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions. We are disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.For more information on Carvana, take a look at our company introduction video.ABOUT THE POSITIONAt Carvana, customer service is our highest priority and you will be a part of a customer's special moment, when you pull up to their door in one of our awesome single car haulers to deliver their new car. As a Customer Service Delivery Advocate, you will be the face of Carvana and a customer's first in-person interaction with a Carvana team member. You will have the freedom to go above and beyond to ensure our customers have an amazing and one of a kind experience. Don't worry about needing a special license to drive the hauler. We got you! With a little training, you will realize driving the hauler is a piece of cake.WHAT YOU'LL BE DOINGThis position is responsible for facilitating and coordinating the delivery of purchased vehicles to customers. As a Customer Service Delivery Advocate, you will:
  • Frequently interact with customers in person, by phone, email, and text.
  • Coordinate with customers the delivery of vehicles purchased from Carvana.
  • Keep and maintain accurate detailed notes of customer interactions.
  • Complete a pre-delivery checklist to assure the vehicle is ready for delivery.
  • Promptly respond to customer requests and assist customers to resolve issues and complaints.
  • Resolve complex issues with guidance from others.
  • Put together fun customized care packages.
  • Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers.
  • Accurately complete customer paperwork.WHAT THE JOB REQUIRESTo be able to do your job as a Customer Service Delivery Advocate at Carvana, there are some basic requirements we want to share with you.
    • High School Diploma or GED equivalent.
    • Must be 21 years of age or older.
    • Minimum 1 year retail or hospitality customer service experience.
    • Must have a driver's license with a clean driving record for the past 3 years (no DUIs and no more than two moving violations in the last 3 years).
    • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
    • Ability to consistently comply with laws and policies pertaining to the operation of vehicles.
    • Ability to obtain a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana.)
    • Ability to communicate and interact with others effectively in a professional, courteous manner.
    • Ability to work outdoors regularly.
    • Ability to move in and out of vehicles regularly.
    • Ability to frequently stand, sit, walk, bend, stoop, and squat.
    • Ability to occasionally pull and lift up to 5 lbs.
    • Ability to work overtime, evenings, weekends, and holidays as needed.This position is not eligible for visa sponsorship.In addition, working for Carvana is not just a job but an opportunity to build a career through:
      • Multi-year career paths and compensation reviews every 90 days.
      • Department-specific programs - Automotive Service Excellence certification, CDL reimbursement, tool reimbursements, and more.
      • Workday Learning modules to support your growth and development.
      • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
      • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
      • A seat in one of the fastest-growing companies in the country.DisclaimersThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Carvana is an equal employment opportunity employer. We are devoted to providing an application process and work environment conducive to personal and professional growth, free from discrimination and harassment. We select people based on skill, training, ability, attitude, and character, without regard to race, color, religion, gender, sexual orientation, gender (including gender expression or gender identity), marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. We expect applicants and employees to be professional and cooperative.Carvana is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodation.

Keywords: Carvana, Indianapolis , Customer Service Delivery Advocate, Hospitality & Tourism , Indianapolis, Indiana