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Call Center / Customer Service II

Company: HireTalent
Location: Indianapolis
Posted on: January 16, 2022

Job Description:

Job DescriptionPosition Title: Care Parts Support Agent - Contact Center RepresentativeJob Type: Contract to possible HireLocation: Remote (Within USA)Position Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision.Key Responsibilities: .Must be available to receive customer calls/emails to assist with parts lookup and place orders on behalf of the customer.Use various tools for parts lookup and order research, including Client, QuickServe Online, GOMS, Web Parts.Provide customers with updates on submitted orders, using various internal systems and programs.Assist other client team members as needed.Work internal reports as assigned by supervisor/manager.Work with local branches and Regional Distribution Centers for part sourcing, to fill Emergency/Warranty orders.This position is available to be worked from anywhere in the Continental US.Document customer inquiry information within appropriate *** systems. * Provide prompt assistance to customers through various media.Resolves routine customer issues through a basic understanding of *** processes, systems and practices. Escalates non-routine issues, providing documentation through process.Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient.Learns existing and new *** processes, systems and practices.Position Requirements:High school diplomaMinimal relevant work experience required - manager is seeking candidates with 1-2 years' experience in a customer facing or customer support role, retail, customer service or anything related.Candidates with previous experience in order management, order entry, tracking, order life cycle would be great!Qualifications and CompetenciesSkills:-o Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.-o Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.-o Manages conflict: Handling conflict situations effectively, with a minimum of noise.-o Customer focus: Building strong customer relationships and delivering customer-centric solutions.Experience in supporting ecommerce is preferred but not mandatory. * Experience supporting chat channel.Multitasking skills.Strong written communication skills.Additional information from the manager:These are Monday - Friday, 40 hour per week needs. Shift hours will be to support Central (CST) and Mountain (MST) time zone customers.These are remote working position - candidates do not need to be local to Indianapolis, IN.When the manager is ready to interview, phone interviews will be requested. Manager confirmed that hires will be identified from a single phone interview as these are entry level positions.Hires who are successful in their roles will be up for consideration for full-time *** positions when they come available. Please note that it's not a guarantee that they'll be hired, it's just a possibility.

Keywords: HireTalent, Indianapolis , Call Center / Customer Service II, Hospitality & Tourism , Indianapolis, Indiana

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