Customer Service Representative
Company: Key Family of Companies
Posted on: May 16, 2022
Job DescriptionWe are excited to welcome a Customer Service
Representative - Work at Home (CSR) to our growing team! Key
Benefit Administrators is consistently named a Top Workplace by our
employees and we are excited to speak to qualified candidates about
this new opportunity! Creating a Top Workplace is about more than
offering great benefits and vacation time. It's about
organizational health. Employees want to align with the company's
vision, be challenged by a high-performance culture and feel that
they are valued and that their voices are heard. At Key Benefit
Administrators, we believe in delivering a Wow level of service to
our valued clients and living up to our mission of improving
people's health through high quality, cost-effective care. Strong
core values, supportive work relationships, high-quality training,
and personal development are part of our DNA and we are looking for
the right individual to join us!If you are passionate about
delivering high-quality service and would like to be part of our
supportive family culture - we want to hear from you. The Customer
Service Representative position includes a comprehensive benefit
package, award-winning training program and competitive salary!
This is a work-from-home opportunity.Customer Service
Representative Overview: We believe that "Wow Customer Service"
means a focus on providing first call resolution and delivering a
caring human touch to our members, clients and health care
providers vs. solely focusing on handle times and total call
counts. Our average CSR takes between 55-65 calls per day. Common
questions include the determination of benefits, payments and claim
status related to medical, dental and flexible benefits. Customer
Service Representative Essential Duties and Responsibilities:
- Accepts incoming calls, webchats or emails from customers in a
call center environment, handling each call in a professional
manner and working to resolve the issue fully at the time of the
- Deliver quality service to each caller and build positive
relationships one interaction at a time.
- Provides information to the callers by engaging and educating
members using KBA tools and resources to coordinate problem
resolution with appropriate departments on the first call.
- Follows up on outstanding issues through to resolution,
advising the caller of the status and final outcome.
- Documents all calls in a clear and professional manner.
- Listen first and respond with empathy, care and compassion.
- Maintain and protect the confidential information of all
callers.Customer Service Representative Competencies, Knowledge,
Skills and Abilities:
- Able to identify and solve problems in a timely manner.
- Takes ownership of issues and uses experience and resources to
- Maintains confidentiality.
- Operates with integrity.
- Speaks clearly and persuasively.
- Team player who contributes to the overall culture and
organizational success.Must have the following Internet: Reliable,
hard-wired, bi-directional Internet connection, DSL or Cable
(broadband Internet, not dial-up) with at least 25 Mbps downstream
and at least 3 Mbps upstream. You can test your Internet speed by
visiting www.speedtest.netMore about Key Benefit Administrators:KBA
is a privately owned company with a family atmosphere and
supportive leadership, and we take an active role in our local
communities with corporate sponsorships and community outreach
programs. Employees continue to vote KBA as a Top Workplace year
in 1979 as a full-service group benefits administration firm
specializing in self-funded medical plans, the Key Family has grown
to become one of the country's largest independently owned third
party administrators, supporting a wide variety of group benefit
plans. Learn more about KBA here: https://keybenefit.com/Our
Mission: To create happy customers who renew by improving upon our
successful track record of applying patented, proven, creative
solutions to the reduction of healthcare costs while improving
people's health through high quality, cost-effective care.Check us
out on Glassdoor!
you are unable to complete an application for the Customer Service
Representative position due to a disability, contact Human
Resources by calling 800-560-3539 to ask for an accommodation or an
alternative application process.All qualified applicants for the
Customer Service Representative position will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Job Posted by ApplicantPro
Keywords: Key Family of Companies, Indianapolis , Customer Service Representative, Hospitality & Tourism , Indianapolis, Indiana
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