Customer Service Manager

Company: Trulite Glass and Aluminum Solutions
Location: Indianapolis
Posted on: January 27, 2023

Job Description:

Truliteis growing and we are looking for aCustomer Service Managerto be based in ourIndianapolisPlant. The Customer Service Manager will be responsible for ensuring the delivery of the highest quality service to our customers while creating processes, training, motivating, and providing leadership for the Customer Service Team. They oversee the Customer Service activities to ensure metrics attainment within the framework of the company's objectives and policies. They will lead by example in delivering a pleasant, helpful, and responsive attitude in all customer dealings. They will have strong people skills with the ability to build solid relationships with professionals at all levels.Who You Are:A Leader, Effective Communicator, Positive & Approachable, Problem Solver!Skills You Bring:3-5 years customer/consumer service leadership experience (3-5 years)Strong computer skills (MS Office Suite)Familiarity with EBA or a similar systemExcellent communication and interpersonal skillsMediation and conflict management skillsProven proactive approach to problem resolutionWhy Choose Trulite:Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured on the job.Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you how we value you as an employee and how we will help you achieve financial independence.We are one of North America's largest fabricator and distributors in our industry, with many facilities throughout the United States and Canada. With its unmatched product line, we have created a Total System Approach to satisfy virtually any customer requirement. We have the products, equipment, and an experienced team to take projects from design concepts with the architect to final installation by the contractor.We are an Equal Opportunity and E-Verify Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Keywords: Trulite Glass and Aluminum Solutions, Indianapolis , Customer Service Manager, Hospitality & Tourism , Indianapolis, Indiana