Customer Service - Test Center Administrator (PT)

Company: Indiana State Job Bank
Location: Indianapolis
Posted on: January 27, 2023

Job Description:

About Us: Prometric()is a leading provider of technology-enabled testing and assessmentsolutions to many of the world\'s most recognized licensing andcertification organizations, academic institutions, and governmentagencies. We support more than 7 million test takers annually at ourtesting locations in 180 countries around the world. With over threedecades of experience working with clients of all sizes across amultitude of industry sectors, our mission is to design and deliver thehighest quality and most innovative testing solutions anytime, anywhere.Prometric serves as an industry gatekeeper, ensuring that peoplelegitimately earn the credentials they seek to achieve, and therebyguaranteeing a fair testing experience for all who come through ourdoors. JOB TITLE: Test Center Administrator REPORTS TO: Test CenterManager DEPARTMENT: Test Center LOCATION:Indianapolis, IN TEST CENTERADDRESS: 8606 Allisonville Rd Suite 375 JOB OVERVIEW: The Test CenterAdministrator (TCA) serves as the face of Prometric in test centersaround the world. These emerging professionals are part of a growingspecialization within the company and thrive in fast-paced environmentsthat support people who are taking life-changing exams. The positionrequires TCAs to verify candidate identification, monitor exams andmaintain strict policies and guidelines to uphold the highest standardsfor exam integrity in the world. Prometric employs more than 600 TCAsworldwide who are highly respected for their ability to lead and controlthe computer-based test center environment. PERKS for employees hiredfor 20+ hours:

• 12 Paid Holidays Off annually based on work schedule
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSAAVAILABLE SCHEDULE:
  • Part Time - Hours Will Vary
  • Our ideal candidate demonstrates teamwork, with the availability towork a variety of shifts any day - Monday through Saturday - betweenthe hours of 7am and 10:00 pm. Candidate must be open to flexiblescheduling.
  • This is strictly a part-time position and will remain as such, 20hours per week, with an expectation to work more hours if needed.
  • Schedules are available 2 weeks in advance.RESPONSIBILITIES:
    • Maintain and apply expert knowledge of test center policies,practices and procedures
    • Greet examinees and verify identification
    • Perform required security checks including the use of wands
    • Continuously monitor candidates as they complete exams
    • Report and/or resolve candidate issues with urgency
    • Maintain secure environment and materials in the test center at alltimes
    • Ensure every candidate receives a fair and comfortable testingexperience
    • Report any occurrences outside company guidelines
    • Ability to be flexible with scheduling based on Prometric days ofoperations
    • Represent Prometric\'s vision, mission and values
    • Safeguard the test center from misconduct
    • If applicable, digitally scan and record candidate fingerprintidentificationQUALIFICATIONS: EDUCATION:
      • High school diploma or equivalent required
      • College experience a plusEXPERIENCE:
        • Minimum of one year of customer service experience required, inperson (call center, retail, restaurant, etc.)
        • Must be 18 years of age to qual fySKILLS:
          • Ability to communicate professionally and effectively withcandidates and coworkers
          • Ability to write detailed and accurate reports and correspondence
          • Ability to multi-task and handle small tools, pack equipment forshipping or unpack for installation
          • Familiar with Microsoft Windows-based computer programs andapplications (including but not limited to MS Office, Outlook,Explorer-web browsing)PHYSICAL JOB REQUIREMENTS
            • Must be able to bend, stoop, and lift up to 40 pounds
            • Ability to remain in a stationary position for extended periods oftime while administering exams
            • Ability to physically move through test room every 8-10 minutes andescort candidates to and from testing room
            • Visual requirements include the ability to adjust or focus computerscreens and view testing room through camera monitors whileproctoring the exam
            • Ability to maintain computers in the lab and office setting, byphysically maneuvering in tight spaces, while maintaining safetyprotocolsPrometric is an Equal Employment/Affirmative Action employer. We do notdiscriminate in hiring based on sex, gender identity, sexualorientation,race, color, religious creed, national origin, physical ormental disability, protected Veteran status, or any other characteristicprotected by federal, state, and local law.

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